Anastasiia

ANASTASIIA TKACHUK
PROFILE
CUSTOMER SUPPORT Customer-focused professional with international experience in travel operations and customer
PROBLEM SOLVING support. Strong communicator who combines analytical thinking with a practical, people-
INTERNATIONAL oriented approach to resolving customer inquiries and delivering positive service experiences.
COMMUNICATION Known for staying organized under pressure, communicating with empathy, and building
positive relationships with customers and colleagues. Comfortable working independently in
remote, fast-paced international environments.

CONTACT PROFESSIONAL EXPERIENCE JAN 2025 – JAN 2026

Order Processing Agent | Kiwi.com
[відкрити контакти](див. вище в блоці «контактна інформація»)
Processed 100+ travel bookings weekly while maintaining a high level of accuracy.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Managed 20–30 customer cases per day, resolving booking and travel-related issues through
collaboration with airline partners.
Investigated reservation and baggage inquiries using CRM and internal support systems.
LANGUAGES Collaborated with customer support, operations, and airline partners to deliver timely solutions
and improve the customer experience.
Ukrainian (Native) Maintained detailed documentation and followed company procedures to ensure consistent
English (C1) service quality.
Delivered consistent, high-quality support while balancing multiple customer cases in a high-
Polish (B1)
volume operational environment.
German (A2)

ACHIEVEMENTS ACADEMIC BACKGROUND
University of Southern Denmark (SDU) | Odense, Denmark FEB 2026 – JUNE 2026
Earned Agent of the Month
Erasmus+ Exchange Semester
recognition shortly after
Specialized in organizational innovation, business strategy, and international collaboration.
completing probation in
recognition of strong
performance, accuracy, and Vasyl’ Stus Donetsk National University | Vinnytsia, Ukraine
customer-focused support. Master of Management SEPT 2025 – PRESENT
Presented research at Bachelor’s Degree in Business, Trade, and Exchange Activities SEPT 2021 – JUNE 2025
international conferences in
Canada, the UK, Germany, and
the United States. University of Gdansk | Gdansk, Poland FEB 2024 – JUNE 2024

Studied and worked across four Erasmus+ Exchange Semester
European countries, developing Studied marketing communication and consumer behaviour in international markets.
strong cross-cultural
communication skills.
University of Warsaw | Warsaw, Poland FEB 2023 – JULY 2023
Comfortable collaborating with
Erasmus+ Exchange Semester
people from different
backgrounds and adapting Focused on business psychology and decision-making.
quickly to new environments.
DIGITAL SKILLS
CRM & Case Management Systems
KEY STRENGTHS Booking & Reservation Management Software
Ticket & Baggage Tracking Systems
Customer Support
Internal Knowledge Base
Problem Solving
Microsoft Office (Excel, Word, Outlook)
Written Communication
Google Workspace
Attention to Detail
Microsoft Teams, Google Meet & Zoom
Time Management
Cross-cultural Communication
Team Collaboration PROFESSIONAL ATTRIBUTES
Conflict Resolution
Adaptability Approachable and customer-focused in every interaction.
Administrative Coordination Calm and solution-oriented under pressure.
Fast Learning Take ownership of customer issues from initial inquiry through resolution.
Process Improvement Communicate with empathy, professionalism, and clarity.
Adapt quickly to new systems, processes, and priorities.
Thrive in collaborative, multicultural environments.