Валентина

Customer Operations Manager, Customer Support Manager, Client Success Specialist

Diachenko Valentyna
Location: Cherkasy, Ukraine
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
Age: 22
Format: remote, office, hybrid

Customer Support and Operations professional with 3+ years of experience in customer service, client communication, administrative support, and daily operations.
Experienced in communicating with customers through phone, chat, social media, and in-person interactions. Skilled in handling customer requests, coordinating appointments, resolving routine issues, and maintaining high service standards.
Strong communication and organizational skills with the ability to manage multiple tasks, support daily operations, and work effectively both independently and as part of a team.

CORE SKILLS: Customer Operations & Management, Customer Operations, Customer Support Management, Client Relationship Management, Customer Experience (CX), Customer Journey Management, Customer Communication, Customer Retention Support, Service Quality Management, Request Management, Issue Resolution.

Client Support & Communication: Chat Support, Phone Support, Social Media Support, Client Consultation, Complaint Handling, Follow-up Communication, Multi-channel Communication, Customer Feedback Management.

Administration & Operations: Operations Coordination, Administrative Management, Appointment Scheduling, Calendar Management, Workflow Organization, Documentation, Reporting, Daily Operations Support.

Social Media & Community: Instagram Management, Direct Communication, Content Planning, Content Publishing, Audience Engagement, Review Management.

TOOLS: Communication, Instagram Direct, Telegram, Viber, Facebook Messenger, Trello
Office: Microsoft Office, Excel, Google Workspace, Google Docs, Google Sheets.
Social Media: Instagram Business, Meta Business Suite, Canva.
Business Systems: POS Systems, Cash Management Systems, Internal Reporting Tools.

PROFESSIONAL HIGHLIGHTS:
• Multi-channel customer communication (phone, chat, social media, in-person).
• Appointment coordination and daily administrative support.
• Customer support combined with social media management.
• Service quality focus and organized workflow.
• Experience across service, hospitality, and retail industries.

EDUCATION:
Cherkasy Art and Technical College, 2023
Publishing and Printing

LANGUAGES
Ukrainian - Native
Russian -Fluent
English - B1 Intermediate

PROFESSIONAL EXPERIENCE:

Customer Operations Manager / Administrator
Angel Tattoo Studio, Cherkasy, Ukraine
October 2023 - May 2026

Responsibilities:
• Managed customer communication lifecycle from initial inquiry to completed service.
• Handled incoming requests through phone, messengers, and Instagram Direct.
• Consulted customers regarding services, preparation requirements, scheduling, and general questions.
• Managed appointment scheduling, confirmations, rescheduling, and cancellations.
• Coordinated daily workflow between customers and service providers.
• Maintained customer satisfaction and service quality standards.
• Managed customer feedback and supported reputation management.
• Processed payments, worked with POS systems, and maintained daily financial records.
• Managed Instagram communication: responded to customer inquiries; supported content publishing; maintained communication with followers; assisted in audience engagement activities.

Customer Service Manager / Cashier
VAM DONER Cherkasy, Ukraine
April 2023 - October 2023

Responsibilities:
• Managed daily customer service operations.
• Consulted customers and processed orders.
• Handled cash and card payments.
• Worked with POS systems.
• Maintained operational and financial records.
• Resolved standard customer issues.
• Supported service quality standards.
• Assisted with daily administrative tasks.

Client Service Assistant
Econom Class Cherkasy, Ukraine
September 2022 - February 2023

Responsibilities
• Assisted customers with product selection and purchasing decisions.
• Provided customer consultations and support.
• Managed payments, returns, and exchanges.
• Maintained customer service standards.
• Supported inventory processes and operational tasks.

Customer Service Representative
Donuts Club, Cherkasy, Ukraine
September 2021 - March 2022

Responsibilities
• Provided customer service and product consultations.
• Processed customer orders.
• Managed POS payments.
• Maintained service quality standards.
• Controlled product availability and workplace organization.