Олексій

Oleksii Martyniuk
Ukraine, Kyiv
Cell phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

RESUME
__________
Technical Skills:
● CRM tools - SalesForce, HubSpot, Outreach.io, Jira, Trello and countless Internet tools to aid in research (LinkedIn Sales,
Name2Email, Sales Navigator, QuickMail)
Job responsibilities:
Personal Skills:
Key Skills: ● Problem-solving
● Customer Service ● Effective listening
● Call Center ● Strong communication skills
● Help Desk ● Time management
● Hospitality ● Empathy
● Data mining ● Teamwork
● Email automation
Professional Career:

2019 Dec - Current - Nextiva - L1 support agent
● Timely, accurate and positive response and resolution to customers’ technical support needs and
questions; ● Assistance with provisioning of phones;
● Properly test and troubleshoot;
● Gather the customer’s information and determine the issue by evaluating and analyzing the
symptoms
● Identify and escalate priority issues per Client specifications;
● Redirect problems to the appropriate resource.
● Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’
business; ● Remote support to customers using desktop sharing tools.

2019 Jul - 2019 Nov - CEX.IO - L1 Support agent
Job responsibilities:
● Make customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships;
● Responsible for maintaining familiarity with products and services;
● Stay current with system information, changes and updates;
● Respond promptly to customer inquiries via emails;
● Follow communication procedures, guidelines and policies.

2018 Oct - 2019 Jan - Self-Employed - Lead Generation
Job responsibilities:
● Manage the day-to-day running of the company's main social media accounts;
● Write up social media content and activity.
● Manage documents using Google Sheets and Google Docs tools;
● Search and qualify potential clients on LinkedIn and other channels using different lead generation tools; ●
Maintain and update a user database.
● Conduct email validation.

2017 Jun - 2018 Dec - Competera, Kyiv - Lead Generation Manager
Job responsibilities:
● Optimize lead acquisition by leveraging 3rd party data to expand lead targets, enrich contact and refine
lead target accuracy with intent data;
● Proven track record of metrics and quota attainment;
● Research required information using available resources;
● Conduct professional social network research (LinkedIn, Facebook, Angel List, Quora, Contact Databases, Similarweb,
etc.) ● Work closely with the CEO in order to deliver the Lead Generation plans.

2016 Dec - 2017 Jun - DICEUS, Kyiv - Pre-Sale/Customer Success manager
Job responsibilities:
 ● Lead a team of three researchers;
● Assist Sales Team with product presentations;
● Work closely with the services team and product development;
● Develop and manage client relationships;
● Focus and guide self and team members in accomplishing work objectives;
● Interact with co-workers in a way that gives them confidence in one’s intentions and those of the organization.

2016 March - 2016 December - Cience (ex. Leadware), Kyiv - Sales Development Representative/Sales Assistant
Job responsibilities:
● Lead Generation across multiple Industry segments;
● Utilizing more than a dozen web tools to identify and research potential leads, according to the client’s unique criteria to produce
sales contacts;
● Managing high-volume email outreach campaigns;
● Running weekly calls with clients;
● Preparing weekly reports, using data to show progress.

2014 Feb - 2015 Jun - Hilton, Kyiv - Senior Night Auditor
Job responsibilities:
● Functional knowledge of working with figures to ensure control of financial compliance;
● Preparing daily statements in order to ensure timely and accurate information management;
● Hands-on experience in handling client complaints and issues
● Ensure that company policy and audit procedures were strictly adhered to;
● Perform the night audit and oversee the safety and security of the hotel, as well as handle any inquiries effectively and
efficiently;
● Assist with the health and safety and fire prevention at the venue and monitor all fire/intruder alarm systems, including assisting
in emergency and evacuation procedures.

2012 Mar – 2013 Mar - Burj Al Arab, Dubai - Executive Butler/Guest Service Executive.
Job responsibilities:
● Welcoming guests to the hotel in a polite, friendly and professional manner. Taking telephone messages
accurately, completely and promptly
● Checking-In and Checking-Out guests using Fidelio Opera PMS
● Maximize sales revenues through up-selling and marketing programs
● Ensuring all relevant paperwork had been completed for a smooth handover at the end of my shift

Education / Qualifications:

2009 - 2011 - Graduated from European University Kyiv, Ukraine
● Bachelor degree of Manager of Foreign Economic
1999-2005 - National Technical University of Ukraine - “Kyiv Polytechnic Institute” (NTUU “KPI”)
● Master degree of Automation & Computer Integrated Technologies;
1997-1999 - Darnytsky Technical Lyceum, Kyiv

Skills Summary:

Languages: Ukrainian – Fluent, English – Fluent, French – Good, Russian – Fluent,

Hobbies / Interests: Cycling, traveling, learning languages, acquiring new working skills and photography.