Mercy

OBIOHA AMARACHUKWU MERCY
Customer Care Representative
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Enugu, Nigeria

Professional Summary
Dedicated and customer-focused professional with proven experience in customer support, administrative
coordination, stakeholder communication, and conflict resolution. Skilled at resolving enquiries, maintaining
accurate records, managing multiple priorities, and delivering excellent service in fast-paced environments.
Recognized for strong interpersonal skills, attention to detail, and the ability to build positive relationships
with clients and colleagues. Proficient in Microsoft Office, Google Workspace, and virtual collaboration tools.
Passionate about delivering exceptional customer experiences while contributing to organizational success.

Professional Experience
Customer Service & Administrative Coordinator, Education Services Organization 04/2025 – 05/2026
Supported over 120 students, parents, and stakeholders by responding to
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enquiries professionally and efficiently.
Maintained accurate records, reports, attendance documentation, and
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confidential information.
Coordinated schedules, appointments, and administrative activities to ensure
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smooth daily operations.
Resolved concerns through active listening, empathy, and effective problem-
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solving.
Built positive relationships while maintaining excellent service standards.
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Worked collaboratively with colleagues to improve service delivery and client
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satisfaction.

Communications & Client Relations Coordinator, 06/2023 – 10/2024
Community Outreach Organization
Served as the primary contact for public enquiries and participant support.
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Coordinated communication between multiple stakeholders and event teams.
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Assisted with registrations, scheduling, and information management.
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Responded promptly to enquiries through phone, email, and face-to-face
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interactions.
Improved client engagement through professional communication and timely
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follow-up.

HR & Administrative Assistant, Private Education Organization 02/2020 – 09/2020
Assisted with employee onboarding and administrative documentation.
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Maintained confidential personnel records with high accuracy.
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Supported internal communications between staff and management.
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Assisted with conflict resolution and employee support activities.
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Performed general administrative duties while ensuring excellent customer
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service.

Education
Bachelor of Science (B.Sc.) Sociology & Anthropology, Alex Ekwueme Federal University, Ndufu-Alike Ikwo
Core Competencies
Customer Service Customer Support
Complaint Resolution Telephone & Email Support
Administrative Support CRM Systems
Microsoft Office Suite Google Workspace
Data Entry Problem Solving
Communication Skills Team Collaboration
Conflict Resolution Time Management
Attention to Detail