Maria

MARIA BILYK
SENIOR BUSINESS ANALYST & PRODUCT OWNER | AGILE, AI & DATA ANALYTICS
[відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація») • Languages: English, French

PROFESSIONAL SUMMARY

Senior Business Analyst and Agile Delivery Lead with a robust mathematical and econometric foundation, backed by 8+ years of
experience leading complex enterprise transformations across global organizations (Estee Lauder, IQVIA, Bayer, Sompo International).
High-impact bridge connecting business stakeholders, data science squads, and engineering teams to deliver data-driven, AI-
augmented, and cloud-native digital platforms. Expert practitioner in Agile/Scrum, Kanban, and SAFe frameworks, specializing in
INVEST user stories, BDD acceptance criteria, product backlog grooming, and sprint governance. Deep hands-on expertise in data
exploration and automation using Python (pandas, NumPy, scikit-learn), SQL, Google Cloud BigQuery, Tableau, and Power BI. Proven
track record defining AI/ML use cases (predictive scoring, clustering, NLP/copilots, and workflow automation), establishing data
governance protocols, and leading end-to-end UAT and change enablement across enterprise Salesforce, SAP, and custom data
ecosystems.

CORE COMPETENCIES & TECHNICAL BA TOOLKIT

• Agile & Product Delivery: Agile (Scrum, Kanban, SAFe), INVEST User Stories, Acceptance Criteria (Gherkin/BDD), Product Backlog
Grooming & Refinement, Sprint Planning & Reviews, Definition of Ready/Done (DoR/DoD), Jira, Confluence, Azure DevOps.
• AI, Machine Learning & Automation Exposure: Business-to-AI Use Case Translation, Predictive Analytics (Regression, Random Forest,
Decision Trees), Customer Clustering (K-Means), Feature Engineering, Model Validation & Performance Monitoring, AI/GenAI Copilots &
Workflow Automation.
• Business Analysis & Requirements Engineering: BRDs, FRDs, Use Cases, As-Is / To-Be Process Blueprints, BPMN 2.0 Workflows, Data
Flow Diagrams (DFDs), Gap Analysis, Low-code Prototyping, REST API Interface Mapping & Integration Specifications.
• Enterprise Platforms & Ecosystems: Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud), SAP (S/4HANA, FI/CO),
Oracle Financials, ServiceNow, Cloud Data Pipelines.
• Stakeholder Leadership & Quality Governance: Steering Committee facilitation (C-Suite, VP level), Cross-functional Squad Alignment,
End-to-End UAT Strategy & Execution, Defect Triage, Change Management, Service Transition & Incident Governance.

PROFESSIONAL EXPERIENCE

Lead Business Analyst & Product Owner (Salesforce & Data Solutions) | Estee Lauder 03/2025 – 10/2026

• Agile Framework Governance & Team Leadership: Defined, established, and enforced enterprise-wide BA methodologies, INVEST-standard user
story templates, and Agile best practices across multi-squad Salesforce delivery tracks in Jira and Confluence.
• Product Backlog Ownership & Executive Strategy: Partnered with VP-level stakeholders to translate global business strategy into prioritized
Salesforce roadmaps; groomed product backlogs, resolved epics, and defined clear Gherkin/BDD acceptance criteria.
• AI & Data-Driven Personalization Use Cases: Spearheaded the functional requirements for data-driven customer segmentation and predictive
engagement models, integrating Salesforce CRM data with analytics pipelines to automate marketing triggers.
• BPMN Process Modeling & Gap Analysis: Engineered comprehensive As-Is and To-Be process models, data flow diagrams (DFDs), and
architectural gap analyses across Sales, Service, and Marketing Clouds, replacing legacy administrative hurdles.
• End-to-End Release Management & Governance: Governed full release lifecycles, change request backlogs, service transitions, and incident
escalation protocols, collaborating with technical architects and engineering leads to ensure seamless production cutovers.
• UAT Leadership & Change Enablement: Structured and led multi-region User Acceptance Testing (UAT) cycles, validating complex business logic,
managing defect remediation, and conducting change enablement workshops achieving over 90% user adoption.

Senior Business Analyst & Release Lead (Peridot to GSCF Migration & Financial AI) | GSCF 11/2023 – 03/2025
(Global Supply Chain Finance)
• Peridot to GSCF Platform Migration: Spearheaded business analysis and functional requirements to migrate and extend Peridot legacy software
onto the scalable GSCF platform, eliciting requirements from corporate clients and channel partners on working capital objectives.
• Internal AI Copilot for Financial Spreading: Led the product discovery, functional specification, and delivery of an internal GenAI Copilot for
financial statement spreading—automating the ingestion, extraction, and standardization of balance sheets, P&L, and cash flows to accelerate
credit assessment by 60%.

• Stakeholder Discovery & Working Capital Workshops: Conducted discovery workshops and interviews with treasury, risk, and finance teams to
analyze current-state pain points across accounts receivable (AR), payments, invoice discounting, and liquidity management.
• Requirements Engineering & System Customization: Authored comprehensive BRDs, FRDs, INVEST user stories, process flows, and data models;
collaborated closely with solution architects to configure and customize GSCF platform capabilities for bespoke enterprise client needs.
• Working Capital Analytics & KPI Dashboards: Analyzed client AR aging, DSO, and historical payment behaviors using Python and SQL; designed
and maintained Power BI executive dashboards tracking working capital KPIs, portfolio credit risk, and cash flow trends.
• Data Science Collaboration & UAT Governance: Partnered with data science squads to implement data-driven risk models; coordinated end-to-
end UAT cycles, cutover planning, and MDM/data governance gates, securing formal client sign-offs for production releases.

Project Manager & Delivery Lead (Enterprise Governance & Digital Platforms) | Sompo 09/2022 – 11/2023
International
• Agile Program Mobilization & Delivery Governance: Directed end-to-end program mobilization, scoping, and Agile governance for global
enterprise accounts, establishing delivery disciplines, burndown tracking, and RAID risk management frameworks.
• Executive Steering & Operational Reporting: Chaired weekly governance reviews and executive steering meetings with senior leadership;
synthesized project velocity, technical dependencies, and risk mitigation strategies into actionable reports.
• Data Quality Governance & SLA Oversight: Enforced data governance standards, timely incident escalation protocols, and stringent SLA
compliance across complex multi-system operational data workflows.
• Change Impact Analysis & Traceability: Managed rigorous change management processes, evaluating the operational and architectural impact
of change requests, updating traceability matrices, and securing formal stakeholder approvals.
• Cross-Functional Squad Synchronization: Facilitated collaboration across distributed engineering teams, business SMEs, and third-party
technology partners, ensuring milestone delivery on time and within scope.

Senior Business Analyst & Scrum Master (Salesforce & Cloud Data Platforms) | IQVIA 07/2021 – 09/2022

• Scrum Leadership & SAFe Agile Delivery: Facilitated daily Scrum ceremonies (sprint planning, backlog refinement, demos, retrospectives) and
supported the transition of reporting workflows into SAFe, ensuring seamless synchronization across cross-functional data squads.
• Automated Data Analytics with Python & SQL: Automated repetitive data extraction and transformation pipelines using Python (pandas,
NumPy) and optimized complex SQL queries, accelerating weekly analytics delivery cycles by 35%.
• Predictive Modeling & BI Dashboard Architecture: Defined functional and data specifications for predictive modeling initiatives and analytics
roadmaps; architected interactive Tableau and Power BI dashboards showcasing critical commercial KPIs and trends.
• Cloud Data Pipelines & BigQuery Integration: Spearheaded requirements for integrating CRM data into Google Cloud BigQuery data lakes,
documenting data schemas, dictionary definitions, and automated verification checks in Confluence.
• Risk Mitigation & Data Integrity Assurance: Identified and mitigated data pipeline bottlenecks, enforcing source-to-target reconciliation
routines, data de-identification, and data quality gates to guarantee audit-ready data delivery.
• Executive Sprint Demos & Data-Driven Insights: Delivered high-impact sprint demonstrations to executive stakeholders, showcasing analytical
models, predictive prototypes, and KPI insights to drive strategic, data-backed decisions.

Senior Business Analyst & Scrum Master (Salesforce Architecture & Agile Transformation) | 01/2021 – 07/2021
Sunshine Gasoline
• Agile Discovery & Architecture Scoping: Led discovery workshops and architectural scoping for enterprise Salesforce implementations, defining
business capability heatmaps, solution roadmaps, and functional requirements.
• Agile Rituals & Scrum Maturity Coaching: Facilitated Scrum ceremonies in Jira and Confluence, assessing organizational Scrum maturity and
mentoring delivery squads in story point estimation, Definition of Ready (DoR), and Definition of Done (DoD).
• User Story Decomposition & Backlog Refinement: Partnered closely with Product Owners to groom the backlog, breaking down complex
commercial epics into granular, testable INVEST user stories with robust acceptance criteria.
• Data Flow Mapping & System Integration: Designed end-to-end data flow diagrams and system context architectures, aligning customer and
transaction data across front-office portals and backend systems.
• Stakeholder Management & Progress Transparency: Acted as key business-facing liaison, providing clear, transparent milestone progress
updates, burndown metrics, and risk assessments to executive sponsors.

Business Analyst & Scrum Master (Salesforce & SAP Enterprise Integration) | Allison 04/2020 – 01/2021
Transmission
• Scrum Implementation & Tooling Strategy: Introduced and embedded Scrum delivery procedures across multidisciplinary technical teams,
configuring ServiceNow and Jira as the primary project governance and sprint tracking ecosystems.
• Salesforce & SAP ERP Integration Requirements: Elicited, analyzed, and detailed complex data exchange rules and interface specifications
between Salesforce CRM and SAP core ERP backend systems.

• Agile Ceremony Facilitation & Mentorship: Ran sprint planning, daily stand-ups, backlog grooming, and show-and-tell demo sessions; mentored
junior team members and Scrum Masters in Agile delivery principles.
• User Story Decomposition & Traceability: Decomposed high-level industrial business requirements into granular technical user stories,
maintaining complete requirement traceability from discovery through deployment.
• UAT Governance & Solution Validation: Defined validation criteria, coordinated cross-departmental UAT execution, resolved system defects
with development teams, and secured formal business sign-offs prior to cutover.

Senior Business Analyst & Scrum Master (Salesforce Pharma & Commercial Analytics) | Bayer 01/2018 – 04/2020

• Enterprise Agile Delivery & Scrum Master: Served as dual Business Analyst and Scrum Master across multiple concurrent delivery streams,
orchestrating sprint cadences, burndown velocity tracking, and backlog prioritization.
• Salesforce Pharma CPG Solution Rollout: Led business analysis for enterprise Salesforce Pharma CPG implementations, eliciting stakeholder
requirements and authoring detailed Functional Requirement Documents (FRDs) and user stories.
• Master Data Management (MDM) & Cross-Team Leadership: Directed business analysis and testing across MDM, system integration, and UAT
squads, managing distributed near-shore and offshore engineering teams to maintain data integrity.
• Executive Steering Committee (SteerCo) Alignment: Prepared and facilitated regular SteerCo presentations, executive management boards, and
operational reviews, presenting milestone health, budget adherence, and risk mitigation strategies.
• Data Quality Governance & Regulatory Compliance: Ensured all deployed customer and commercial data models adhered strictly to corporate
data governance frameworks, HIPAA security rules, and audit trail validation standards.

EDUCATION & QUANTITATIVE RESEARCH

• PhD Candidate in Applied Economics — Taras Shevchenko National University of Kyiv (2022 – Present). Specialization in Public-Private
Partnerships
• Master’s Degree (BAC+5) in Public Economics Université Paris 1 Panthéon-Sorbonne (2010).
• Selected Peer-Reviewed Research Publications (Econometric & Critical Infrastructure Modeling):
• Analysis of PPP Agreement Structures across Critical Infrastructure Sectors (Grail of Science, 2024, DOI: 10.36074/grail-of-
science.02.08.2024.017).
• Analysis of Factors Governing Regional Public-Private Partnerships (Herald of Khmelnytskyi National University, Economic Sciences, 2025, DOI:
10.31891/2307-5740-2025-344-4-9).
• Economic Theory Evolution and its Impact on PPP Infrastructure Modeling (Grail of Science, 2024, DOI: 10.36074/grail-of-
science.15.03.2024.001).

CERTIFICATIONS & TECHNICAL TRAINING

• Salesforce Credentials: Salesforce Certified Administrator, Advanced Administrator, Platform App Builder
• SAP & Enterprise Systems: SAP All-in-One Solution Consultant Certification
• Data, AI & Governance Credentials: HIPAA Security and Regulations Certificate, FTC/DOJ US Certificate in Analytical Techniques, Python
Data Science & ML Frameworks (scikit-learn, BigQuery)
• Financial & Methodological Training: Bank of America Hedging & Derivative Instruments