Анастасія

ANASTASIA MAKHONINA
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Kharkiv, Ukraine

SUMMARY

Customer Support Specialist experienced in supporting international customers in a fast-
paced digital environment. Skilled in customer communication, problem resolution, and
billing support, with a customer-focused approach and a Bachelor's degree in Psychology
with a focus on Business Psychology.

WORK EXPERIENCE

Customer Support Specialist, SKELAR Sep 2025 – Jul 2026
Provided first-line customer support for Tier-1 international markets, resolving inquiries related
to accounts, subscriptions, billing, payments, and refunds.
Handled up to 150 customer requests per day while consistently meeting Velocity (FRT, ART)
and Quality Control (QC) performance targets.
Managed customer cases in Freshdesk while processing billing requests and refunds through
Solid and Primer payment platforms.
Delivered personalized customer support by adapting communication to individual customer
needs and effectively de-escalating challenging situations.

Administrative Assistant (Department of Psych. & Soc.), Jul 2024 – Present
S. Kuznets KhNUE
Manage departmental documentation and administrative records to ensure accuracy and
compliance with university procedures.
Coordinate communication and administrative support for over 15 faculty members and 150
students.
Support the organisation of over 20 academic events, meetings and departmental activities.

EDUCATION

Bachelor of Psychology (Business Psychology), Honours 2022 – 2026
Simon Kuznets Kharkiv National University of Economics

Academic Project (in collaboration with Telenorma AG)
Researched the social and psychological drivers of successful B2C digital platforms in Europe.

LANGUAGES

Ukrainian – Native
English – Intermediate