Богдана

BOHDANA TARASIUK
CUSTOMER SUPPORT AGENT

CONTACT PROFILE
[відкрити контакти](див. вище в блоці «контактна інформація») Customer Support Agent, with 2 years of experience, dedicated to identifying
customer needs and delivering effective solutions to all problems. Excellent
[відкрити контакти](див. вище в блоці «контактна інформація») time management skills combined with a superior knowledge of the customer
service industry. Multilingual, hardworking, and ready to learn.
Latvia, Riga
WORK EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
ana-tarasiuk-023671245 Digital Trust and Safety Analyst, Telus
Digital 01.04.2025 - 22.06.2026
EDUCATION Performed back-office support, process administration, and digital trust and safety
compliance tasks.
Play a crucial role in helping achieve the company's business targets
2018 - 2022 Ensured strict adherence to company quality standards and targeted business KPIs.
KYIV NATIONAL LINGUISTIC UNIVERSITY Customer Support Agent,
Concentrix (Airbnb) 10.11.2024 - 01.04.2025
Bachelor in Translation
Provided multichannel customer support via phone, email, and live chat,
(Korean and English)
resolving user trip and account issues.
Maintained high customer satisfaction by delivering effective, empathetic,
SKILLS and timely solutions.
Customer Support Agent, T1000 05.12.2023 - 01.05.2024
Zendesk
Managed high-volume customer inquiries via live chat (handling up to 9
CRM Systems
concurrent chats) and email, ensuring fast response times.
KYC Verification Resolved complex customer complaints by diagnosing issues,
Back-office Support investigating root causes, and providing effective solutions.
Performed KYC (Know Your Customer) monitoring and managed user
Ticketing & Case Management data within internal CRM systems.
Support (Chat, Email, Phone) Customer Support Agent, GoGardless 10.10.2023 - 20.10.2023
Critical Thinking Delivered high-level customer service and support, answering product and
service inquiries via email using Zendesk.
LANGUAGES Processed customer account updates, resolved billing or payment-related
questions, and ensured high customer retention and satisfaction.
English (C1) Participated in ongoing product training to stay up-to-date with financial
Russian (Fluent) compliance and platform updates.
Ukrainian (Fluent)
Support Agent and Content
Korean (B2)
Moderator, Fenix Entertainment 01.07.2022 - 01.08.2023
VOLUNTEER EXPERIENCE Maintained a customer account information database (incl. canceling
Freelance Translator and updating customer accounts.)
Translators without Borders Approved, reviewed and edited content flowing to website.
(TWB), Charity Translators, KYC monitoring
Respond - Crisis Translation
Delivered high level of customer service and support by answering
HOBBIES questions via emails (Zendesk).

Dancing English Teacher, Green Country 01.05.2021 - 01.04.2022
Reading Prepared and implemented lesson plans covering required course topics.
Languages Helped students develop important learning skills and good study habits
Youtube
useful in trade school or college education.