Вірина

VIRYNA
ZABRODSKA
Customer Guidance Specialist

PROFILE WORK EXPERIENCE

OBRIO (Genesis)
As a Customer Guidance Customer Guidance Specialist
Specialist, I have strong apr 2024 р. – now
communication skills and can EDUCATION
easily build rapport with clients
IT-TRAINING CENTER "QALIGHT", KYIV
while effectively resolving QA Engineer
issues of any complexity. I am 2023-2024
proficient in active listening
QAX-CAMP
techniques, empathy, and QA Engineer
friendly communication. I thrive 2022
in multitasking environments NIZHYN GOGOL STATE UNIVERSITY
Master's degree - Psychology and Social Work
and remain calm even under
2008-2013
pressure.
I have experience supporting SKILLS
Customer Communication – clear, empathetic, and solution-
users on online platforms,
oriented interaction with clients across multiple channels
providing consultations, and Problem Solving – effective handling of customer issues,
offering customer assistance. I complaints, and unexpected scenarios
Emotional Intelligence – high level of empathy, patience, and
am a fast learner, highly ability to remain calm in stressful situations
responsible when it comes to Active Listening – understanding client needs and responding
appropriately
deadlines, and focused on
Time Management – ability to multitask and prioritize in a
delivering results. dynamic environment
Fast Learner – easily adapts to new tools, platforms, and internal
procedures
Tech Literacy – confident user of CRM systems and
CONTACT ME communication platforms
Attention to Detail – ensuring accuracy in responses and
[відкрити контакти](див. вище в блоці «контактна інформація»)
consistency in customer experience
[відкрити контакти](див. вище в блоці «контактна інформація») Team Collaboration – open communicator, supportive team
member, and proactive contributor to shared goals
Ukraine
LANGUAGE
Ukrainian - fluent
English - Intermediate