Erowoghene

UKOLI FAITH EROWOGHENE
Katowice, Poland | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
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CUSTOMER SUPPORT SPECIALIST | HEALTHCARE
CUSTOMER SERVICE | PATIENT SUPPORT
Empathetic and customer-focused Customer Support Specialist with experience supporting patients,
healthcare administration, executive operations, and remote customer service. Skilled in resolving customer
inquiries, handling patient communications, appointment scheduling, insurance verification, CRM
management, and maintaining accurate medical and customer records.

Recognized for delivering professional, friendly service while managing multiple priorities in fast-paced
environments. Strong communicator with excellent English proficiency, outstanding attention to detail, and
experience collaborating with international teams across Europe, Africa, and the United Kingdom. Passionate
about creating positive customer experiences through active listening, problem-solving, and efficient issue
resolution.

CORE COMPETENCIES
● Customer Support & Patient Care
● Inbound & Outbound Customer Communication
● Appointment Scheduling & Calendar Coordination
● Patient Issue Resolution
● Customer Relationship Management (CRM)
● Insurance Verification
● Billing Support & Documentation
● Medical & Customer Records Management
● Accurate Data Entry
● Email & Phone Support
● Microsoft Office & Google Workspace
● Microsoft Excel & Google Sheets
● Cross-functional Collaboration
 ● Administrative Support
● Confidential Data Handling (Healthcare)
● Problem Solving & Conflict Resolution
● Remote Work & Virtual Communication
● Time Management & Organization
● KPI & SLA Awareness

PROFESSIONAL EXPERIENCE

Head of Advisory Operations

Enhanced Bioworks – United Kingdom (Remote)

June 2025 – February 2026

● Served as the primary point of contact for advisors and stakeholders, providing timely, professional
support and resolving operational inquiries.
● Responded to requests through email, virtual meetings, and CRM platforms while maintaining
excellent customer service standards.
● Coordinated meetings, schedules, documentation, and follow-ups across multiple international time
zones.
● Maintained accurate CRM records, operational databases, and performance tracking reports.
● Produced structured reports and dashboards that improved operational visibility and communication.
● Managed confidential information with a high level of professionalism and discretion.
● Increased advisor onboarding from an initial target of 15 to more than 22 active advisors through
proactive communication and organized follow-up.

Community Manager (Part-Time)

HR Vision – United Kingdom (Remote)

June 2025 – February 2026

● Delivered responsive customer support to members, speakers, and sponsors through email and CRM
platforms.
 ● Resolved inquiries professionally while maintaining a positive customer experience.
● Maintained accurate CRM records and customer information.
● Coordinated communication between internal teams and external stakeholders to ensure timely issue
resolution.
● Prepared reports that supported service improvement and operational decision-making.

Clinical & Administrative Intern

Hospital Experience

● Supported patients throughout their administrative journey by providing courteous and professional
assistance.
● Conducted insurance verification with HMOs before scheduled medical procedures.
● Assisted patients with billing inquiries and explained documentation requirements.
● Scheduled appointments and coordinated patient follow-ups.
● Entered, updated, and maintained accurate patient records in hospital information systems.
● Ensured confidentiality and compliance while handling sensitive medical and financial information.
● Worked collaboratively with healthcare professionals to ensure an efficient patient experience.

Data Analyste Trainee

QALS – Warri, Nigeria

May 2018 – August 2018

● Maintained accurate organizational records and administrative documentation.
● Validated datasets to ensure accuracy and compliance with reporting standards.
● Assisted management by preparing structured reports and data summaries.
● Demonstrated exceptional attention to detail and data accuracy.

EDUCATION
Doctor of Medicine (M.D.)
Kyiv Medical University, Ukraine
2021 – Present

Bachelor of Science (Biochemistry)
Covenant University, Nigeria
2016 – 2020

PROFESSIONAL CERTIFICATIONS
● Certified Virtual Assistant – ALX (2024)
● Google Data Analytics Professional Certificate (2024)
● IBM Data Analysis & Visualization (2024)
● SQL for Data Science (2024)
● Excel for Data Analysis (2024)

TECHNICAL SKILLS
● CRM Systems
● Microsoft Office Suite
● Google Workspace
● Microsoft Excel
● Google Sheets
● Data Entry
● Virtual Collaboration Tools
● Calendar Management
● Email Management

ADDITIONAL INFORMATION
Languages
 ● English – Fluent
● Polish – Basic
● Dutch – Basic

Availability

● Immediate

Remote Work

● Extensive experience working remotely with international teams across the UK, Europe, Africa, and US
time zones.

Work Eligibility

● Based in Poland (EU)
● Available to work 8:00 AM – 5:00 PM CST (USA).