Максим

Maksym Feskun
Executive Operations Partner | Chief of Staff | Executive Assistant to CEO
Ukraine | Open to Remote & International Opportunities

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EXECUTIVE SUMMARY

Executive Operations Partner with experience supporting founders and CEOs across the United States, the UAE,
and Europe. Specialized in executive operations, process architecture, AI powered workflow automation, and cross
functional execution. Proven experience building scalable operational systems, optimizing business processes, and
leading cross functional teams in fast paced environments. Skilled at transforming strategic priorities into structured
execution through operational excellence, automation, and executive partnership. Passionate about building
systems that improve visibility, increase operational efficiency, and enable leadership teams to focus on business
growth.

PROFESSIONAL EXPERIENCE & IMPACT

Executive Assistant to CEO | Operations Partner July 2025 - March 2026
Arctic Monks | UAE | Remote
• Partnered directly with the CEO to build scalable operational systems across executive operations, legal,
finance, compliance, and cross functional business execution for an international venture studio operating
across the UAE and Europe.
• Built AI powered operational workflows using Claude, Claude Cowork, Airtable, Make, and Notion, reducing
manual operational work by 95% while improving reporting consistency and execution speed.
• Managed 50+ confidential legal, financial, and corporate documents every month, ensuring executive
visibility, regulatory compliance, and on time delivery across multiple jurisdictions.
• Coordinated international legal, banking, compliance, and executive operations across the UAE, Europe, and
Ukraine while maintaining zero missed critical deadlines.
• Designed executive reporting systems, operational dashboards, documentation standards, and decision
support workflows that improved operational transparency and accelerated executive decision making.
• Resolved 20+ executive escalations every month before they reached the CEO, allowing leadership to
remain focused on strategic priorities while maintaining operational continuity.
•

Operations Manager December 2021 - July 2025
Century Medical & Dental Center | New York | Remote
• Led operational excellence across a high volume healthcare organization supporting 800+ patient interactions
daily while standardizing operations for a team of 25 employees.
• Designed and implemented 38 SOPs, operational playbooks, and a centralized knowledge base in Notion that
standardized daily operations and reduced onboarding time from 1 month to 2 weeks.
• Built KPI dashboards and operational reporting systems that provided leadership with real time visibility into
team performance, workflow efficiency, and operational bottlenecks.
• Led workforce planning, capacity planning, hiring, interviewing, onboarding, and performance review processes
that supported sustainable operational growth and team scalability.
• Conducted process audits and root cause analysis that improved service quality, reduced patient complaints by
25%, and established a culture of continuous operational improvement.
• Implemented workflow automation using Notion, Make, AI tools, and Google Workspace, reducing repetitive
administrative work while increasing operational efficiency across multiple business processes.
• Coordinated cross functional communication, managed operational escalations, and maintained alignment
between clinical, administrative, and leadership teams to ensure consistent service delivery.

CORE COMPETENCIES

Executive Operations · Process Architecture · Operational Excellence · Workflow Design · Knowledge
Management · Executive Support · AI Workflow Automation · SOP Development · Cross Functional
Leadership · Process Optimization · KPI Reporting · Escalation Management
SELECTED BUSINESS IMPACT
Designed and implemented AI powered operational systems that automated executive reporting, workflow
execution, knowledge management, and business operations. These initiatives reduced manual work, increased
operational visibility, and enabled leadership teams to make faster, data driven decisions.
AI Powered Executive Reporting System
Designed and implemented an AI powered executive reporting system using Telegram, Airtable, Claude, and
automation workflows to replace manual daily status meetings. The solution automatically collected team updates,
identified operational blockers through intelligent follow up questions, centralized operational data, and generated
structured executive reports that improved leadership visibility and decision making.
Business Impact
• Reduced daily status meetings by 50%
• Saved 20+ management hours per month
• Improved operational blocker visibility by 40%
Healthcare Workflow Automation Platform
Designed an automated operational workflow integrating BestDoc, Google Workspace, Notion, and Make to
eliminate manual processing of patient requests. The solution synchronized operational data, generated structured
records, automated internal notifications, and significantly reduced repetitive administrative work across the
healthcare operations team.
Business Impact
• Reduced manual request processing by approximately 70%
• Reduced data entry time from 5-7 minutes to less than 30 seconds
• Saved approximately 12-15 administrative hours per month
Operational Knowledge Management System
Built a centralized operational knowledge management system in Notion containing SOPs, onboarding
documentation, operational playbooks, and standardized workflows. The system improved process consistency,
accelerated employee onboarding, and established a scalable operational foundation that supported long term
business growth.
Business Impact
• Created 38 standardized SOPs and operational playbooks
• Reduced onboarding time from 1 month to 2 weeks
• Standardized operational processes across a 25 person operations team

AI ECOSYSTEM

Claude · Claude Cowork · ChatGPT · Gemini · Kimi · Kling

AUTOMATION STACK

N8N · Make · Airtable · Notion

BUSINESS SYSTEMS

Google Workspace · Slack · Tello · Custom CRM Platforms

EDUCATION

Cooperative College of Trade and Economics 2010 - 2014
Specialist Degree in Design · Ternopil, Ukraine
University of Business and Law 2026 - Present
Bachelor's Degree in Law & Taxes · Lviv, Ukraine

LANGUAGES

Ukrainian - Native · English - C1