Олександр 

CV
Olexandr Voronin
Project Coordinator | Database Operator | Operations | Customer Support
Mykolaiv | Remote
Email: [відкрити контакти](див. вище в блоці «контактна інформація») Facebook: link to profile Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

Summary
__________

Project Coordinator with experience in operations support, database administration, customer
communication, and documentation workflows. Skilled in maintaining accurate system records,
coordinating schedules and task flows, preparing reports, and supporting cross-functional
communication across fast-paced environments. Strong in structured execution, attention to
detail, and operational accountability, with hands-on experience in ServiceNow, CRM systems,
and reporting processes.

Skills
__________

● Empathy ● Scheduling & Coordination ● Attention to details
● Adaptability ● Customer Communication ● Documentation &
● Critical thinking (English, Ukrainian) Reporting
● Delegation ● CRM Systems & MS Office ● Time-management &
● Conflict Resolution (Excel, Google Workspace) Multitasking
● Team Collaboration ● Stakeholder communication ● ServiceNow

Professional Experience
__________

02/2026 - Database Operator | BFKH Hesed Reim
present ● Maintained and updated client records in ServiceNow, ensuring
accuracy and timely data refresh.
● Managed ongoing client documentation and recorded organizational
events for internal and sponsor reporting.
● Coordinated ordering of bank cards and maintained system records for
client support operations.
● Entered, tracked, and supported charitable payments to clients,
including payment creation and transfer follow-up.
● Prepared payment reports, tax-related records, and internal
organizational reports for sponsors and management.

05/2022 Aircraft Ordnance Operator; Combat Medic | Armed Forces of Ukraine (AFU)
-
07/2025
 ● Handled and prepared aircraft ordnance and munitions for safe
deployment;
● Provided first aid and emergency medical support in field conditions;
● Assisted in the evacuation and stabilization of injured personnel;
● Maintained accurate medical and operational documentation;
● Translated technical documentation related to ammunition and
equipment;
● Developed strong attention to detail, discipline, and problem-solving
under pressure.

04/2016 Customer Support Agent, Dispatcher | A-Star Service, MaxAppliance Repair,
- Henry’sList
08/2023
● Handled inbound calls and responded to customer inquiries via
Telegram, Yelp, Thumbtack, and other platforms;
● Scheduled and assigned service requests in Housecall Pro (CRM) and
maintained records in Google Docs;
● Coordinated daily schedules and work orders with field technicians.
● Maintained clear communication between customers and technicians
to ensure timely service;
● Prepared brief reports and tracked service outcomes.

2015 Customer Support Agent, Dispatcher | ActavaTV
-
2016 ● Answered inbound calls from English-speaking customers regarding TV
set-top boxes and Internet TV services;
● Provided step-by-step technical guidance to resolve equipment setup
and connectivity issues over the phone;
● Logged service requests and maintained accurate customer records in
internal systems;
● Prepared daily/weekly reports on common technical issues and
resolutions;
● Ensured high customer satisfaction through clear communication and
problem resolution.

2011 Venue Administrator / Operations Manager (Hospitality & Entertainment
- Industry)
2014
● Coordinated staff schedules and daily operations;
● Handled customer inquiries and complaints;
● Managed documentation, reporting, and payments.

Education
__________
 2011 - 2014 Bachelor’s Degree | Kyiv National University of Culture and Arts
Field of Study: Leisure and Cultural Event Management

2004 - 2009 Bachelor’s Degree | Odesa I.I. Mechnikov National University
Field of Study: Management

Languages
__________

Ukrainian (native), English (fluent).

Interests / Hobbies
__________

● Professional Musician (20+ years).
● Handcrafting.
● Self-Education in Explosive Ordnance Studies.
● Continuous Learning & Technical Skills Development.