Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19773088/

Досвід роботи

International Account Manager

з 06.2025 по 08.2026 (1 рік 3 місяці)
Migration Time, Rivne, Рівне (Туризм)

- Client Support & Consulting: Provided comprehensive support and consulting to international clients across Europe, Asia and Africa, guiding them through company services and successfully onboarding 10–15 clients monthly.

- Client Communication (B2B/B2C): Conducted 15–20 online video calls weekly via Zoom and Google Meet in English, addressing client inquiries, identifying needs, and effectively resolving concerns.

- End-to-End Client Guidance: Accompanied clients from initial contact to contract execution, delivering step-by-step guidance and assisting candidates with document collection.

- CRM & Administrative Management: Prepared and verified agreements, updated client and candidate records in the CRM system, ensuring high data accuracy and smooth workflow.

Foreign Client Specialist

з 01.2024 по 06.2025 (1 рік 6 місяців)
Persha Viza International, Рівне (Туризм)

-Partner Onboarding & Support: Successfully onboarded and supported 6 new key partners within the first 4 months, facilitating smooth integration and processing for over 25 candidates.

-Account Guidance & Operations: Guided partners through agreement execution and initial financial procedures, ensuring a seamless experience and high compliance.

-Client Communication & Consultations: Conducted 40–50 online support and consultation meetings monthly, resolving partner inquiries and maintaining high satisfaction levels.

-Partner Retention & Relationship Management: Built and maintained strong, long-term relationships with existing partners through continuous support, ensuring stable ongoing collaboration.

-Cross-Departmental Coordination: Collaborated closely with internal teams (Recruitment, Legal, Marketing) to efficiently solve complex requests and ensure timely delivery of support services.

Пауза в карʼєрі

з 10.2022 по 01.2024 (1 рік 4 місяці)
Переїзд

Lived abroad following the full-scale invasion, focusing on family relocation and child care.

Executive Secretary

з 09.2019 по 10.2022 (3 роки 2 місяці)
Комплекс Агромарс, ТОВ, Київ (Сільське господарство, агробізнес)

- Handled incoming calls and official correspondence, ensuring clear and efficient communication.

- Implemented a structured document filing system, cutting document retrieval time by 30%.

- Prepared official business letters, reports, and administrative documentation.

- Managed executive schedules, travel, and calendar planning to eliminate scheduling conflicts.

- Organized and coordinated business meetings, conferences, and negotiations.

- Tracked task execution and team deliverables to ensure strict deadline compliance.

- Collected, analyzed, and structured data for management reporting and decision-making.

Освіта

Київський національний університет технологій та дизайну

Хімічні технології та інженерія, Київ
Вища, з 2013 по 2018 (5 років)

Додаткова освіта та сертифікати

The American University in Cairo, Shcool of Continuing Education

2022-2024

Знання і навички

• Google Workspace
• MS Word
• Робота із запереченнями
• Уміння переконувати
• Ділове спілкування
• Ділове листування
• Укладання договорів
• Користувач ПК
• Робота в команді
• Ведення CRM
• Користувач 1С
• Уміння слухати
• Уважність
• Ведення звітності
• Zoom-зустрічей
• Робота з CRM
• Заперечення
• Робота з рахунками
• Handling emails
• Documents
• Spreadsheets
• And task follow-ups.

Знання мов

• Українська — вільно
• Англійська — вище середнього

Додаткова інформація

Hard Skills & Tools
- Communication Channels: Email Support, Chat Support, Video Calls (Zoom, Google Meet), Phone Support.

- Tools & Software: Google Workspace (Google Sheets, Calendar, Docs), MS Office, Adobe Illustrator (Intermediate).

- CRM & Systems: CRM management, calendar scheduling, ticketing/script management, database maintenance.

- Customer Service Skills: Client Onboarding, Follow-ups, Conflict Resolution & Objection Handling, Reporting & Analytics.

Soft Skills
- Excellent active listening and empathetic communication skills.

- Problem-solving mindset and detail-oriented approach.

- High level of responsibility, time management, and adaptability.

- Ability to work independently in a remote environment.