Eugene

Eugene Alexeev
COO / Operations Officer
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Albania · Remote / Hybrid · Ready to relocate

SUMMARY
Operations leader with 10+ years of experience across operations, sales, and business development in software
development, SaaS, fintech, and AI-enabled businesses. Track record of building companies' operating backbone from
zero — HR, finance, sales, and operational processes — and building teams from the ground up, from hiring through
department structure. Experienced designing systems of varying complexity, from simple to advanced — KPI reporting,
analytics, automation, and control — turning functions that weren't working into stable, systematic operations that scale
with company growth. Full-cycle experience across the operating function, including project management and
team/department leadership.

CAREER HIGHLIGHTS
● Built KPI, reporting, analytics, automation, and control systems that helped grow revenue [figure pending] and cut
monthly operating costs by 15%.
● Grew ProgGenius revenue by +30% year over year while running company-wide operations and leading project
teams of up to 25.
● Launched two new projects at Dymix — a CRM product and JadeRank — building all the systems needed to scale
and to support fundraising; closed the company's first flagship £15K client within a 2-month cycle on the CRM
product, while growing JadeRank's partner network to 50 partners in 2 months.
● Built and optimized company departments from scratch or from an existing baseline — implementing reporting,
backfilling hires, automating processes, and creating instructions and playbooks.
● Introduced AI-assisted tools and process automation — including LinkedIn, Apollo, and HubSpot — to cut manual
work in reporting and day-to-day operations, supporting faster scaling as teams and departments grew.
● Hired 100+ people over the course of my career across multiple companies, managing teams ranging from 5 to 25
people and designing tailored motivation systems (fixed salary, commission-only, hybrid, and part-time/freelance
structures) matched to each role and stage.

EXPERIENCE
Director of Operations — Dymix (incl. JadeRank project)
Sep 2025 – Aug 2026
AI-enabled products and services company, running two internal projects: a CRM product and JadeRank.
● Set up core operational processes across both projects — sales, client onboarding, and internal reporting — from the
ground up.
● Built a CRM and KPI dashboard system with per-role metrics, review cadence, and control checkpoints, supporting
scaling and fundraising efforts.
● Closed the company's first flagship client for £15K within a 2-month sales cycle on the CRM product, including
customer development, funnel build, and product-market fit validation.
● Launched JadeRank as a second internal project, building its partner network from zero to 50 partners in 2 months.
Operations Director — ProgGenius
Oct 2023 – Dec 2025
High-tech IT company delivering custom software solutions worldwide.
● Built HR, finance, sales, and operational processes from scratch, standing up dedicated departments and defining how
each one operates day to day.
● Implemented end-to-end analytics: KPI reporting and CRM dashboards with defined metrics per role, plus a control
cycle to track and improve performance; set up and optimized the sales funnel.
● Automated lead generation and lead processing, proposal (KP) preparation and sending, and invoice and contract
generation for payment.
● Built sales playbooks and instructions for the sales team, paired with reporting and tracking to keep the process
consistent.
● Designed motivation systems per role and department (fixed, commission-based, and hybrid), supporting hiring and
retention as the company scaled.
● Delivered +30% year-over-year revenue growth while managing cross-functional project teams of up to 25.

Operations Consultant — Artycoders
Apr 2025 – Present · Part-time, ~5 hrs/week
Award-winning website design and development agency.
● Consulted on operational structure and process design to support consistent, scalable deal flow.
● Helped set up KPI tracking and reporting to give leadership visibility into sales and delivery performance.
● Implemented AI tools within the sales process and optimized the workflow around them; set up an AI-assisted lead-
generation funnel.
● Process optimization and operational improvements contributed to a 30% increase in revenue.
Sales Manager — Xmethod – No-Code Development Agency
Sep 2022 – Apr 2023 · Germany
No-code development solutions for businesses worldwide.
● Led outbound sales efforts targeting international B2B clients.
● Built and managed the sales pipeline, from prospecting through deal close.
Brand Manager & Project Manager — MGM Group
Nov 2020 – Feb 2022
● Led end-to-end project management for private-label brand launches, from concept through go-to-market.
● Built a private-label brand from zero, setting up processes across product research, design, marketing, and logistics.
● Managed private-label brands and operations for clients across the US, EU, and Canada.
● Built and managed relationships with partners and suppliers, selling and negotiating contracts with them.
● Sourced logistics providers, negotiated terms, and selected suppliers for each launch.
● Negotiated contracts with manufacturers to bring down per-unit production cost.
Project Manager — Megafraza Content Agency
Sep 2017 – Nov 2020
● Managed content production across 20 websites, building a system and process that reached 3M unique visitors per
month.
● Led teams of 15-50 people, setting and managing KPIs and deadlines.
● Sourced and negotiated with new advertiser partners, signing contracts for ad placement across the network of sites.
● Prepared technical specifications for placements and handled payment collection from advertisers.
● Owned account management for advertiser partners, including day-to-day questions and support.
Project Manager — Dream Project Web Agency
Jun 2015 – Sep 2017
● Managed web development projects and delivery processes from client acquisition through handoff.
● Wrote technical specifications and managed the development and QA/testing teams throughout each project.
● Tested finished builds before release and prepared presentations and demos for clients.
● Coordinated cross-functional teams to deliver projects on time and on budget.

EDUCATION
Management, Specialist — Lomonosov Moscow State University, 2010–2015

CERTIFICATES & LANGUAGES
● Finance Management Course
● Value Investing Course
● Company Report Analysis Course
● Alex Yanovsky Management School Courses
Languages: English (fluent), Russian (native), Ukrainian (native)