Andrii

MYKULA ANDRII
CUSTOMER SUPPORT MANAGER / US
LOGISTICS SPECIALIST

CONTACT PROFILE

[відкрити контакти](див. вище в блоці «контактна інформація») Reliable specialist with experience in an ELD company operating in the
Telegram: +380-97-810- U.S. market. Strong understanding of compliance processes, client support,
0124 and operational coordination. Seeking a stable, long-term opportunity
[відкрити контакти](див. вище в блоці «контактна інформація») company where I can apply my skills and maintain high standards of
responsibility and performance.
Ivano-Frankivsk, Ukraine
▣ 24.03.1997
WORK EXPERIENCE
TrackEnsure Inc. May 2021 -
SKILLS Customer support Team Lead September 2025
Led a team of 5–7 support specialists providing assistance to U.S.
Hours of Service (USA) trucking companies with ELD systems and Hours of Service (HoS)
specialist compliance. Conducted regular team meetings, monitored
performance metrics, and ensured high service quality standards.
Incoming / Outcoming Phone Handled complex escalation cases, provided guidance on FMCSA
Calls regulations, and supported the team in resolving technical and
compliance-related issues. Managed manager-level inbound calls,
ELD specialist communicated with clients to resolve critical concerns, and ensured
Data Analysis timely issue resolution while minimizing operational time.
TrackEnsure Inc. August 2020 - May
Customer Orientation
Customer support 2021
Adaptability to Change Customer support to U.S. trucking companies regarding ELD systems
Team Management and Hours of Service (HoS) regulations. Assisted drivers with logbook
management, troubleshooting device issues, ensuring FMCSA
Hardware Troubleshooting
compliance, and resolving technical and operational inquiries.
CSV Files Reading Marketsoft February 2019 -
Operating IFTA reports Sales representative June 2019

Exel/Word Knowledge Understanding of stock market fundamentals, including equities, ETFs,
market indices, and basic investment strategies. Operating
Problem Solving Incoming/outcoming calls in stock market company, represanting
Critical Thinking affiliate company product, sales oriented. Mostly cold calls, managing
customers rejections.
Strategic Planning
EDUCATION

LANGUAGES Bachelor’s Degree Technical Information 2014 - 2018
Protection Systems
English (B2)
Yuriy Fedkovych Chernivtsi National
Russian (Fluent)
University, Chernivtsi, Ukraine
Ukrainian (Native)
German (A2)