Christianah

CHRISTIANAH OLADIMEJI
Remote | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE SUMMARY
Results-driven sales and customer support professional with 4+ years of experience converting leads into paying customers, growing service revenue through upsells, and delivering fast, accurate support across chat, email, and phone. Proven track record generating active leads from cold outreach, managing full customer lifecycles, and cutting response times by 20% through process improvements. Highly motivated with strong ambition to grow into a leadership role, fluent in English and Russian, comfortable in fast-paced, target-driven environments, and fully available for a rotating schedule. Based in Kragujevac and ready to help build a new office from the ground up.
KEY ACHIEVEMENTS
• Drove upsells and service revenue growth as primary point of contact for first-contact resolution.
• Generated active leads from cold outreach that converted into paying customers.
• Implemented a feedback system that cut customer response time by 20%.
• Managed the full customer lifecycle across multi-channel communication in a regulated financial services environment.
SALES & CUSTOMER SUPPORT EXPERIENCE
Support Associate | Titan Pro Network (Financial Services, Call Center)2019 – 2021
• Generated active leads from cold outreach that converted into paying customers, and drove upsells and service revenue growth as primary contact for first-contact resolution.
• Managed full customer lifecycle and multi-channel communication; implemented a feedback system that delivered a 20% faster response time.
• Provided front-line sales and support in a fast-paced, target-driven financial services call center, troubleshooting issues and escalating complex cases when necessary.
• Maintained accurate, detailed records of every customer interaction — built strong attention-to-detail habits in a regulated, high-accuracy environment.
Customer Support Associate | Kreammy Krumbles (Home Bakery)2021 – Present
• Serve as the first point of contact for customer inquiries, responding promptly and professionally across chat and messaging channels.
• Resolve order, delivery, and product questions accurately, aiming for a fast, friendly resolution on first contact.
• Maintain clear, organized records of customer requests and follow-ups to ensure nothing falls through the cracks.
• Coordinate with the wider team to escalate and resolve more complex customer requests efficiently.
ADDITIONAL PROFESSIONAL EXPERIENCE
Lead Product Designer | Chefefeed (Lisbon, Portugal)Jul 2024 – Jun 2026
• Lead cross-functional collaboration between design, product, and engineering teams, translating user needs into clear, persuasive solutions.
• Communicate complex ideas simply and accurately to stakeholders across departments and time zones — a direct parallel to pitching and explaining offers clearly to customers.
Product Designer | Essentials Software (Lagos, Nigeria)Jan 2023 – Jul 2024
• Gathered and interpreted user feedback to identify pain points and improve usability, similar to identifying customer needs and objections in a sales conversation.
SKILLS
• Sales & Operations: lead generation, cold outreach conversion, upselling, pipeline management, billing accuracy
• Customer acquisition and full-lifecycle account management; call center experience in a regulated financial services environment
• Exceptional written and spoken English communication (also fluent in Russian); live chat, email, and phone-based support
• Problem-solving and calm, persuasive communication under pressure; strong attention to detail and organized record-keeping
• Tools: Google Workspace, MS Office, Trello, Slack, Jira, Figma, Canva, ChatGPT/Claude/Gemini, calendar management systems
• Fast learner with new platforms, CRMs, and trading/support software
EDUCATION
MD (Doctor of Medicine)
University of Kragujevac, Serbia