Priscilla

Priscilla Okonkwo – CV (Customer Support)

Priscilla Okonkwo
Customer Support Specialist | Billing & Accounts Support

Enugu, Nigeria · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · Telegram: @prischika58

Professional Summary
Customer support specialist with a B.Sc in Accountancy and 2+ years of experience
across customer service, sales and accounts. Able to handle 40 customer calls a day while
keeping accurate records and resolving billing and payment issues. Fluent English
speaker, proficient in Excel and Word. Seeking a remote customer support or billing
support role where clear communication and attention to detail make a difference.

Key Skills
Phone, email and chat customer support
Complaint handling and issue resolution
Payment follow-up and billing discrepancy resolution
Customer record keeping and confidentiality
Sales support and product recommendations
Microsoft Excel and Word
Google Meet and online communication tools
Fluent English, clear and patient communicator

Work Experience

Customer Support — Jedik LTD, [Enugu)
2020 – 2022

Handled up to 40 customer calls a day covering enquiries, product information and
order updates
Resolved customer complaints quickly, protecting satisfaction and trust
Identified customer needs and recommended suitable products, supporting daily sales
targets .[ met 10% of target]

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Priscilla Okonkwo – CV (Customer Support)

Followed up with prospects and existing customers to drive repeat business
Kept accurate customer records, sales information and follow-up details in company
systems
Worked with team members to meet customer needs and daily goals

Accountant — Good Shepherd Hospital, Asaba, Nigeria
2024– 2025

Communicated with clients and stakeholders about payments, accounts and enquiries
Resolved payment discrepancies and followed up on outstanding balances until
cleared
Answered customers' account questions and explained payment processes clearly
Maintained accurate financial and customer records with full confidentiality
Used Excel to organise information and complete tasks accurately [weekly reports or
records handled]
Supported daily administrative and financial tasks with accuracy and on-time
completion

Education
B.Sc Accountancy — Enugu State University of Science and Technology Graduated 2024

Certificate
120-Hour Professional TEFL Certificate — TEFL Professional Institute

Languages
English — Fluent

References
Available on request

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