Solomiya

Solomiia Kalytovska
Workplace Infrastructure Manager | Office Operations Coordinator
Mobile: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Location: Dubai, UAE
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Professional summary:
Dynamic Operations Specialist and Office Manager with a proven track record of
scaling administrative processes and delivering high-end client relations.
Language Skills: Successfully structured and optimized workflows for a fast-growing company,
Ukrainian - Native scaling operations from 10 to over 100+ employees, while establishing company
English - Advanced policies, checklists, and opening new office locations.
Russian - Fluent
Polish - Basic Backed by extensive experience in luxury hospitality and VIP customer service
within 5-star hotels and royal environments in UAE and KSA, demonstrating
Areas of Expertise: exceptional stakeholder management, conflict resolution, and adaptability in
Operations & Office high-pressure situations.
Administration
Workspace Scaling & Setup Experience:
Project Coordination Workplace Infrastructure Manager | Office Operations Coordinator
Vendor Management SFORS, DMCC | Dubai, UAE
Procurement & Purchasing December 2022 – August 2026
Scaled office operations and workspace infrastructure to seamlessly support rapid
Petty Cash & Budgeting
business expansion coordinating the relocation, setup, and opening of new corporate
Facility & Asset Management offices.
Onboarding & Mentorship Established and structured SOPs, office policies, onboarding guides, and interactive
user manuals to streamline workplace workflows and employee experience.
Software & Systems: Streamlined administrative yearly budgeting and procurement, ensuring cost-
MS Excel (Advanced) effective purchasing of office supplies, equipment, and external services.
Google Sheets (Advanced) Administered and audited financial operations, managing petty cash flows,
SQL (PostgreSQL, Beginner) expense tracking, corporate credit card accounts, safe box custody, and timely
Jira, Confluence utility/account payments.
Asana, Trello, Notion Led cross-functional collaborations with L&D, PR/Communications, Events -
administered the corporate library, coordinated learning and compliance trainings,
Seven Rooms, Micros
managed office events and supervised the local distribution of branded company
Slack, MS Teams, Zoom merchandise and partners gifts.
Managed corporate logistics and vehicle assets, overseeing corporate cars registry,
Core Strengths: registration renewals, services, repairs, reconciled drivers’ petty cash and expenses.
Stakeholder Management Organized and managed an external storage facility, spearheading the bulk
Crisis Management & Problem relocation of company assets, maintaining a rigorous inventory of office furniture, and
Solving tracking all asset movements between office locations within the FA Dynamic program.
Interpersonal & VIP Customer Established a structured parking space registry, managing parking permit
Relations distribution, designing staff parking guidelines and resolving parking bay-related issues.
Managed and mentored a team of 5 direct reports (including cleaning staff and a
Team Coordination &
corporate driver), while serving as a Lead Coordinator to onboard, train, and guide 3
Mentorship
junior Office Managers.
Exceptional Organization & Resolved complex operational and financial bottlenecks, managing vendor
Detail Orientation disputes, resolving payment delays, and streamlining supply chains to prevent any
service interruptions.

Group Reservations Manager
Gargash Group - Hotel Cartagena, Weslodge Saloon, BYD | Dubai, UAE
May 2022 – November 2022
Managed and synchronized front-of-house operations and reservations across
three distinct premium venues with diverse concepts and cuisines simultaneously.
Coordinated and executed large-scale group bookings and corporate events,
ensuring seamless operations, high guest satisfaction and service standards.

Collaborated closely with kitchen, service floor, and bar teams to optimize resource allocation, maximize table turnover,
and boost overall venue revenue.
Managed reservations system configurations, updates, and troubleshooting to align software tools with evolving
operational requirements.
Partnered with the finance department to streamline billing processes, coordinate payment methods, and reconcile
accounts for corporate and group bookings.
Handled high-level guest relations, resolving complex complaints, managing feedback loops, and ensuring a premium
dining experience for all patrons.

Assistant Reservations Manager
February30, 7Management, | Dubai, UAE
October 2021 – April 2022
Designed tailored training programs and conducted intensive coaching for the pre-opening reservations and host teams,
establishing high-performance service standards from day one.
Structured, configured, and managed reservations software setups aligned with venue layout and pre-opening operational
guidelines, ensuring smooth database administration.
Led, mentored, and supervised a team of 10 professionals across the Reservation and Reception departments,
coordinating daily schedules and performance.
Managed high-level guest relations, resolving complex complaints, managing feedback loops, and ensuring a premium
dining experience for all patrons.
Coordinated small-scale group bookings and events, advising clients on menus, packages, and seating arrangements, while
developing Event Orders and liaising directly with the Executive Chef and Restaurant Manager.

Guest Relations Supervisor
Jumeirah Group, Al Qasr Hotel | Dubai, UAE
October 2019 – September 2021
Audited daily VIP arrival lists to design and orchestrate highly personalized welcome experiences for incoming international
guests.
Coordinated the preparation of bespoke welcome packages, customized luxury amenities, and registration cards (RC) to
facilitate flawless in-room check-in services.
Conducted proactive pre-arrival outreach and courtesy calls to gather guest preferences, streamline logistics, and
guarantee a seamless arrival experience.
Promoted resort amenities, award-winning dining venues, and exclusive services, effectively boosting in-house revenue
and guest engagement.
Resolved complex guest complaints autonomously using advanced service recovery techniques, maintaining the hotel's
prestigious reputation, and escalating critical cases to the GR Manager when necessary.

Private Butler (UHNW Principal)
Confidential Royal Residence / Private Estate | Neom, KSA
July 2019 – August 2019 (Short-term contract under strict NDA)

Receptionist/F&B Reservations Agent
The Ritz Carlton Hotel, DIFC | Dubai, UAE
December 2016 – May 2019
Managed high-volume communication channels, handling telephone, email, and in-person inquiries with the highest
standards of luxury hospitality and professionalism.
Ensured accurate database management, inputting complex guest reservations and profiles into the system in strict
compliance with Ritz-Carlton operational procedures.
Maximized food and beverage (F&B) revenue by converting inquiries into confirmed bookings, identifying corporate
business leads, and actively upselling restaurant promotions and seasonal offers.
Generated daily operational floor sheets detailing reservation lists, guest preferences, and table layouts to optimize daily
seating capacity.
Coordinated shift handovers between the Front Desk, Reservations, and Restaurant Floor staff to ensure seamless service
continuity and zero miscommunication.

Store Manager
INGLOT Makeup Store | Lviv, Ukraine
January 2013 - December 2016
Directed daily retail operations, driving sales growth and delivering highly personalized, engaging customer experiences
through team-led beauty consultations and product demonstrations.
Controlled store financials and inventory assets, managing daily cash-handling processes, securing stock integrity, and
auditing cash register reconciliations in line with corporate guidelines.

Administered the CRM database, capturing customer profiles to execute targeted loyalty programs, boost repeat visits, and
increase customer retention.
Resolved customer inquiries and complex complaints independently, implementing effective service recovery methods and
delivering feedback-based insights to corporate executives.
Supervised procurement and stock logistics, conducting regular physical inventory counts, price-audits, and managing
internal stock transfers.
Compiled and presented structured performance reports (daily, weekly, and monthly) to executive management,
evaluating sales metrics and operational efficiency.

Education:
Bachelor’s Degree in Entrepreneurship Economics (2010)
Lviv Polytechnic National University | Lviv, Ukraine

Professional Development & Certifications
Google Sheets Advanced Training (2026) Hotel Administration Course (Certificate) (2016) | Lviv,
Internal Corporate Project Management Training (2025) Ukraine
| Dubai, UAE Effective Sales Techniques (2013) | Kyiv, Ukraine
Cost Control Methods & Techniques (2022) | Dubai, UAE Effective Sales Techniques (2010) | Odesa, Ukraine