Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19861783/

Досвід роботи

Customer service manager

з 08.2025 по 07.2026 (1 рік)
Helen Doron English, Київ (Освіта, наука)

End-to-end client support:
- managed full-cycle customer support across multiple channels, including messaging apps, phone calls and in-person meetings;
- consulted clients on educational programs, enrollment options and terms of service;
- handled dispute scenarios while preserving customer loyalty;
- maintained customer records in CRM, managed accounts, tracked payments.

Пауза в карʼєрі

з 04.2022 по 07.2025 (3 роки 4 місяці)
Experience in another industry

Worked in the apparel manufacturing industry.

Site administrator

з 08.2020 по 10.2021 (1 рік 3 місяці)
Utopia 8, Дистанційно (Роздрібна торгівля)

Multi-channel order processing: handled incoming customer orders across website, Instagram, Telegram, Viber and phone calls.

Customer support:
- сontacted clients to re-confirm order accuracy and update status details;
- efficiently handled client complaints and resolved dispute scenarios, ensuring customer loyalty;
- recommended relevant complementary products during client interactions, increasing overall sales value;
- handled product returns, exchanges and refunds.

Website content management: created and updated product pages, descriptions, and stock details on the website.

Shipping management:
- communicated with suppliers and partner brands regarding pre-orders and dropshipping logistics;
- generated shipping waybills in RetailCRM and Nova Poshta business account, calculated domestic and international shipping costs via Ukrposhta.

Collaboration with offline team: verified warehouse stock and streamline return and exchange procedures.

Освіта

Донецький Національний Університет

Філологічний, Донецьк
Незакінчена вища, з 2017 по 2019 (2 роки)

Додаткова освіта та сертифікати

SoftServe, Modern Frontend Fundamentals with AI

2026

FreeCodeCamp, Responsive Web Design

2026 (300 годин)
Сертифікат

Знання і навички

• Microsoft.Office.Tools
• Google Sheets
• AI literacy
• Geminy
• HTML
• CSS
• JavaScript
• Git
• Grammarly
• Work with customers
• Site administration
• Analytical thinking
• Emotional intelligence
• Stress resistance
• Teamwork
• Payment processing
• Chrome DevTools
• SEO
• Google Analytics
• Canvа
• AI Content
• Notion

Знання мов

• Українська — вільно
• Англійська — середній

Рекомендації

Тетяна

Тетяна

Керівник філії, Helen Doron English

Додаткова інформація

Customer support specialist with experience in multi-channel communication and administration. I combine communication skills with a technical mindset to deliver efficient, empathetic and resolution-focused support.

Core strengths and technical edge:
- Knowledge of web technologies (HTML, CSS, JavaScript) allows me to quickly identify technical bugs, troubleshoot user issues and collaborate smoothly with Dev teams.
- Advanced proficiency in AI tools to optimize ticket processing speed, refine written correspondence, and maintain high response accuracy.
- Skilled in conflict resolution, maintaining customer loyalty while strictly meeting KPIs.

Languages and soft skills:
- English: B1 (confident written business communication powered by AI productivity tools).
- Soft skills: emotional intelligence, stress tolerance, strong analytical thinking and attention to detail.