Мар'яна

MARIANA OLIINYK
Client Relationship Manager | Sales Manager | HR Specialist

PROFESSIONAL PROFILE
Ambitious and client-oriented professional with strong communication, sales, and customer
service skills. Experienced in multicultural environments, with a proven ability to adapt
communication styles and build rapport with people from diverse cultural and professional
CONTACT
backgrounds.
LOCATION
Lviv, Ukraine Committed to continuous professional development and eager to learn. I have completed
PHONE
numerous training programs in management, sales, psychology, communication, and customer
[відкрити контакти](див. вище в блоці «контактна інформація») service. I am proficient in applying this knowledge in practice, particularly in communication,
sales, objection handling, and building long-term client relationships.
EMAIL
[відкрити контакти](див. вище в блоці «контактна інформація»)
A fast learner who adapts easily to new products and processes and makes quick decisions in
challenging situations. I approach problem-solving creatively, look for non-standard ways to
HARD SKILLS
achieve results, and take full responsibility for my work.
Sales & Negotiations
WORK EXPERIENCE
Needs Assessment & Objection Handling
Guest Relations / Guest Experience 2025 – 2026
Customer Service & Guest Relations
Hospitality Sector | Phuket, Thailand
Administrative Operations • Ensuring high standards of service and delivering a positive guest experience
Documentation & Regulations • Handling guest requests and preferences, resolving issues and conflict situations
Meeting Deadlines • Coordinating personalized requests with other departments
• Working with regular and VIP guests, collecting feedback, and contributing to service quality
Safety Compliance improvement
First Aid
Self-Employed Beauty Specialist 2024 – 2025
Emergency Response Procedures
Permanent Makeup Artist | Ukraine
• Providing permanent makeup services and professional client consultations
SOFT SKILLS • Managing the client database, acquiring new clients, and building long-term client relationships
• Independently organizing work processes and promoting services
Strong Communication Skills
Flight Attendant 2019 – 2024
Emotional Intelligence
SkyUp Airlines | Ukraine
Sense of Humor
• Ensuring passenger safety and comfort on international flights
Individual Approach
• Interacting with passengers of different nationalities in a multicultural environment
Creative Thinking • Resolving non-standard and conflict situations while working under high pressure
Fast Decision-Making • Strictly following company standards, safety procedures, and regulations

Adaptability & Flexibility Tourism & Guest Services Specialist 2016 – 2018
Cross-Cultural Communication Tourism Sector | Abroad
Stress Resilience • Performing hotel reception duties, including guest registration, welcoming, and assisting guests
• Organizing transfers and providing information and support services
Results-Oriented Mindset
• Communicating with international clients and assisting with their requests
Responsibility
EDUCATION
LANGUAGES Ternopil National Economic University 2011 – 2015
Bachelor’s Degree — International Relations, Information
Ukrainian Native
English B2 ADDITIONAL INFORMATION
Italian A1 • Continuously developing professional skills through specialized training and courses
• Hands-on experience working in a multicultural international environment
• Confident in serving diverse client types and adapting communication styles to different interlocutors
• Open to new industries, products, and professional challenges
• Quick to absorb new information and learn internal operational processes
• Ready to work in a dynamic environment and take responsibility for results
• Passionate about communication psychology, sales, and customer service development
• Eager to learn, achieve professional growth, and advance my career