Андрій

Andrii Serednii
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
SUMMARY
Technical Support Specialist with experience in Product Support, IT support, web applications, and e-commerce.
Skilled in troubleshooting application, system, and network issues, working with CMS platforms, Postman/API
testing, Windows/Linux, and website technologies. Experienced in working with Development, Marketing, and
Support teams.

EXPERIENCE
Sintegrum Remote, Ukraine
Technical Support / Web Master • Full-time 2026.02-2026.08
• Provided Product Support and Help Desk support, resolving hardware, software, access, and application
issues.
• Maintained and troubleshot custom CMS pages using HTML, CSS, and JavaScript.
• Collaborated with Development, Marketing, and Support teams to investigate customer and internal issues.

Hotel Nadiya Ivano-Frankivsk, Ukraine
System Administrator / Web Support • Full-time 2025.06-2026.02
• Provided technical support for employees, troubleshooting hardware, software, access, network, and VPN
issues.
• Maintained WordPress/Joomla websites and supported hotel IT systems and Linux servers.

British American Tobacco Remote
System Administrator • Full-time 2023.05-2024.09
• Troubleshot production system and network issues in a large-scale environment using DNS, VLAN, SNMP,
DHCP, BGP, and firewalls.
• Assisted with 23+ critical issues and 11 network-impacting issues, including 3 incidents.

Elogic Commerce Ivano-Frankivsk, Ukraine
Magento Content Manager / Technical Support • Full-time 2021.12-2022.12
• Supported Magento e-commerce websites, troubleshooting front-end, configuration, and content issues.
• Used Postman for API testing and assisted with feature implementation, testing, and bug fixing.

EDUCATION
Precarpathian National University, Named after Vasyl Stefanyk Ivano-Frankivsk, Ukraine
Rehabilitation psychologist 2022.09-Present

College of Electronic Devices of Ivano-Frankivsk Ivano-Frankivsk, Ukraine
Software engineering 2017.09-2021.06

SKILLS
• Support: Product Support, Technical Support, Help Desk, Troubleshooting
• API / Web: Postman, API Testing, HTML, CSS, JavaScript
• CMS: Magento, WordPress, Joomla, Custom CMS
• Systems: Windows, Linux, MacOS
• Networking: VPN, DNS, DHCP, VLAN, SNMP, BGP, Firewalls
• Monitoring / Tools: Zabbix, MySQL, Bash, AWK, Python
• Languages: English (Upper-Intermediate), Ukrainian (Native)