Анна

ANNA-MARIA
CHERNOVA
CUSTOMER SERVICE • SALES • FREELANCE
Lviv, Ukraine | 21 years old
Open to remote work with international teams

PROFILE
ABOUT
Results-oriented professional with strong communication, empathy and Location
customer-service skills. Experienced in consultative sales, building trust with diverse Lviv, Ukraine
customers, increasing average order value and handling challenging situations calmly.
Nationality
Comfortable working independently, managing deadlines and communicating with
Ukraine
clients online. Seeking a remote position in an international company where I can grow
professionally, work with people from different backgrounds and combine a long-term Age
career with the flexibility to travel. 21
Work preference
WORK EXPERIENCE Remote / International

Optician / Sales Consultant
CORE SKILLS
August 2024 — September 2025
• Customer service
• Provided personalized customer service using an empathetic, psychology-based
approach and active sales techniques. • Consultative sales

• Helped increase average order value through needs-based consultations and thoughtful • Communication
product recommendations. • Empathy
• Consulted customers of different ages and selected suitable solutions according to their
• Conflict resolution
needs and preferences.
• Stress resilience
• Resolved customer concerns and conflict situations while maintaining professionalism,
resilience and productivity. • Time management
• Contributed to a positive customer experience and a strong professional image of the • Responsibility
company.
• Result orientation
Freelance / Project Work
September 2025 — Present LANGUAGES
• Completed a variety of freelance and short-term online projects for private clients. Ukrainian — Native

• Prepared university-related assignments and written projects in accordance with briefs, English — B1
requirements and deadlines.
• Translated documentation and worked with text-based materials.
TOOLS
Microsoft Word
• Supported online stores with routine operational tasks, content-related work and other
Microsoft Excel
small online responsibilities.
• Communicated directly with clients, clarified requirements and independently organized CAREER GOAL
work from request to delivery.
To join a dynamic
international team in a
EDUCATION
remote role, contribute
Bachelor’s Degree in International Economic Relations through strong
Lviv Polytechnic National University, Lviv, Ukraine communication and
September 2022 — June 2026 customer focus, and
continue developing
professionally.