Svitlana

SVITLANA HUMENIUK
PEOPLE PARTNER/ PEOPLE MANAGER / JUNIOR HR

[відкрити контакти](див. вище в блоці «контактна інформація») Rivne
[відкрити контакти](див. вище в блоці «контактна інформація») @gaismad

[відкрити контакти](див. вище в блоці «контактна інформація»)

Manager with 2 years of experience leading and developing teams of 20+ people. Skilled in
performance management, employee development, coaching, feedback, engagement, and process
improvement. Experienced in hiring, onboarding, mentoring, and using performance data to identify
growth opportunities and improve team effectiveness. I combine a people-focused approach with
strong communication, empathy, analytical thinking, and focus on creating a supportive environment
where people can grow and perform at their best.

PROFESSIONAL EXPERIENCE
October 2024 - August 2026

Advisor Success Manager/People Management&Team Leadership | OBRIO
Led and developed a team of up to 25 specialists, supporting their performance, engagement,
professional growth, and overall employee experience.
Supported the career development of team members, with approximately 50% of the team
being promoted to higher grades through structured development plans, regular feedback,
and ongoing performance support.
Supported 3 team members in successfully transitioning into new roles within the company,
providing guidance and development support throughout the process.
Conducted regular 1:1 meetings, feedback sessions, performance reviews, and development
discussions to identify individual needs, address challenges, and support employee growth.
Led a team that consistently ranked among the top-performing teams for customer
satisfaction and quality evaluation results.
Identified individual and team development needs using performance data, feedback, and
quality results, translating insights into targeted development actions.
Supported new employees throughout onboarding and adaptation, providing guidance,
resources, and ongoing support to ensure a smooth integration into the team.
Participated in the hiring process, including conducting interviews and assessing candidates’
skills and fit for the role.
Created internal guides, resources, and knowledge bases to improve information accessibility,
support employee development, and enhance team effectiveness.
Collaborated with cross-functional teams to address employee and operational challenges,
improve processes, and support overall team performance.
Used AI tools to support analysis, content creation, problem-solving, and process
optimization.

January 2024-October 2024
Customer Support Specialist | OBRIO
Provided customer support and consultations, consistently maintaining a client satisfaction rating of 4.9–
5.0 out of 5.
Delivered high-quality, personalized support while effectively identifying client needs and resolving
inquiries.

March 2023-December 2024
Freelance English-Ukrainian Translator
Provided written translation services between English and Ukrainian for various clients.

EDUCATION

2023-2024 Master’s degree 2019-2023 Bachelor’s degree
Kherson State University, Ivan Franko National University of Lviv, Ukraine
Ukraine English Language&Literature Translation Studies; English&Spanish Philology

SKILLS
Google Workspace
Team Leadership
Microsoft Office / Excel
Performance Management
Notion
Coaching & Mentoring / People Development
Figma
Employee Onboarding
AI Tools: ChatGPT, Claude
Recruitment & Interviewing
People Force
Data Analysis & Reporting

LANGUAGE
Ukrainian (Native)
English (Upper-Intermediate)