Olena

OLENA BLYZNYUK
Customer Support • Guest Services • Client Onboarding • AI Training Interest

PROFESSIONAL PROFILE
Customer service and hospitality professional with international experience in guest services, remote client support,
administrative assistance, and cross-cultural communication. Experienced in supporting clients and patients
remotely, providing language assistance, coordinating with healthcare providers and insurance companies, and
addressing customer needs with professionalism and empathy. Interested in developing a career in Customer
Support, Customer Success, Client Onboarding, Guest Services, Administrative Support, and AI Training / AI
Evaluation.

KEY SKILLS
Customer & Guest Service • Remote Customer & Patient Support • Initial Consultations & Needs Assessment •
Multilingual Communication & Language Support • Healthcare & Insurance Coordination • Problem Solving &
Customer Request Resolution • Client Onboarding & Support • Initial Candidate Interviews • New Employee
Onboarding • Tourism Information & Guest Recommendations • Product, Service & Tourism Presentation • Retail
Customer Service • Administrative Support • Cross-Cultural Communication • Microsoft Office & Google Workspace •
AI Data Annotation — Introductory Knowledge • AI Response Evaluation & Quality Review — Introductory Knowledge •
Prompt Evaluation & AI Content Review

PROFESSIONAL INTEREST — AI
Interested in developing a career in AI Training, AI Evaluation, Data Annotation, and Human Feedback. Completed
AI-related screening and assessment tasks involving analysis and comparison of AI-generated responses, prompt
creation and evaluation, and assessment of responses for clarity, accuracy, relevance, completeness, and usefulness.
Familiar with concepts of data annotation, human feedback, AI response evaluation, and Large Language Model (LLM)
training. Fluent in Ukrainian, English, and Russian.

PROFESSIONAL EXPERIENCE
Yellowstone Tipis — Front Desk / Guest Services Administrator
May 2025 – October 2025 | Seasonal Contract | Gardiner, Montana

• Provided professional customer and guest service in a seasonal hospitality environment.

• Assisted guests with local tourism information, destinations, activities, and attractions.

• Recommended local places, sightseeing opportunities, and services based on guest interests.

• Assisted with souvenir and retail selections; provided maps, flyers, and tourism information.

• Responded to guest questions and resolved service-related requests.

• Communicated effectively with international guests from diverse cultural backgrounds.

Lake Shore Farm Inc. — Guest Services
May 2024 – December 2024 | Contract | Northwood, New Hampshire

• Provided guest assistance and front-facing customer service.

• Responded to guest requests and inquiries.

• Supported a positive guest experience through professional communication and problem solving.

• Assisted with daily guest-service operations.

Head Start, Inc. — Assistant Preschool Teacher
February 2024 – April 2024 | Part-time | Bowling Green, Kentucky

• Supported the educational and developmental process.

• Organized daily activities according to established schedules.

• Communicated effectively with children, parents, and colleagues.

• Worked collaboratively with teaching staff and supported a safe, positive environment.

• Observed individual needs and provided appropriate assistance.

• Demonstrated responsibility, organization, empathy, adaptability, and strong communication.

Devil’s Thumb Ranch Resort and Spa — Front Desk / Guest Services
May 2023 – June 2023 | Full-time | Tabernash, Colorado

• Provided professional front desk and guest services in an international hospitality environment.

• Assisted guests with reservations, questions, requests, and local information.

• Coordinated guest-service needs and communicated with different departments.

• Recommended local activities and services.

• Maintained a welcoming and professional environment for guests.

Front Desk Helpers — Remote Social Worker / Client Support Specialist
August 2017 – February 2022 | Full-time | Remote — Ukraine

• Provided remote support to clients and patients.

• Conducted initial consultations and assessed client needs.

• Assisted clients who did not speak English by providing language and communication support.

• Facilitated communication between clients, healthcare providers, and insurance companies.

• Provided information regarding insurance procedures, documentation, and available services.

• Maintained professional and confidential communication while managing multiple client needs remotely.

LANGUAGES
Ukrainian — Fluent / Native • English — Professional working proficiency • Russian — Fluent