Сервіс пошуку роботи №1 в Україні
Каріна
Customer success manager
- Розглядає посади:
- Customer success manager, Account manager, Customer success specialist, Retention-менеджер
- Вік:
- 24 роки
- Місто:
- Львів
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19970860/
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Karina Shvydka
CUSTOMER SUCCESS MANAGER
Lviv, Ukraine · [відкрити контакти ](див. вище в блоці «контактна інформація») · [відкрити контакти ](див. вище в блоці «контактна інформація») · [відкрити контакти ](див. вище в блоці «контактна інформація»)
PROFILE
Customer Success Manager with 4+ years of working directly with clients - from day one of my career: first in
international logistics, where the client logic is the same, and later in a full Customer Success role. Results-oriented - I
build processes from scratch, rescue difficult accounts, and stay sharp in the middle of chaos. I automate routine work
so the team can focus on the client, and I keep project renewals high. My approach is proactive: prevent problems
rather than firefight them.
EXPERIENCE
Customer Success Manager Oct 2025 - Present
Cody Solutions · Remote
● Manage 10 client accounts simultaneously, sustaining around 80% project renewal.
● Founded the client-relations function from scratch and built quarterly 3-month department development
plans: goals, target outcome, structure, areas of responsibility, and role-development logic.
● Proposed and rolled out a new client workflow to improve response times and customer satisfaction,
establishing it across teams.
● Designed and implemented a client-metrics framework the company previously lacked: Portfolio Revenue,
Revenue Concentration %, Account Health Score, Renewal / Phase Continuation Visibility, Margin per Account,
and Invoice Aging.
● Automated nearly all operational account work via Cloud - ticketing, updates, next steps, and skill creation -
removing manual routine and speeding up response times.
● Set up automatic generation of next steps immediately after each client call.
● Automated client communications: regular check-ins, campaigns, and feedback collection.
● Proactively prevent conflicts: maintain constant, separate communication with the client and the team, and
run monthly retrospective calls with each side.
● Attend all demos to hear client feedback firsthand and act on it quickly with the team.
● Gather client requirements and assign tasks to the development team; manage invoices and contracts.
Customer Success Manager Jul 2024 - Oct 2025
ChoiceQR · Remote
● Top performer on the team from month 6 until the end of the engagement.
● Kept monthly client churn at or below 2%.
● Delivered 5-10 upsells to higher-tier plans per month and sold 30-60 add-on features monthly.
● Supported clients across every stage - from integration to active use of the platform.
● Developed individual growth and user-engagement strategies.
● Analyzed the market and provided consulting recommendations to clients.
● Ran training sessions and supported the rollout of IT solutions for businesses.
International Logistics Manager / Freight Forwarder Feb 2022 - Feb 2024
Soloviy-Trans, Avtotransekspeditsiya · Lviv
● Sourced new clients and maintained existing accounts across Europe.
● Ensured and monitored on-time delivery of transport for loading.
● Handled transport documentation and analyzed the freight-services market.
● Coordinated drivers in real time and made decisions in force-majeure situations.
Sales ConsultantFeb 2021 - Feb 2022
Hit-Trade LLC · Lviv
● Guided clients end-to-end: identifying needs and handling objections through to closing.
● Worked in CRM - registering clients and processing sales orders.
● Consistently met monthly sales targets.
EDUCATION
Bachelor's Degree 2019 - 2023
Lviv Polytechnic National University, Lviv. Major: International Relations and Social Communications.
COURSES
SNUG English (snugeng.space) - English Courses Present
Ongoing English classes to maintain and improve proficiency.
Project 12 - English Language Course Jan - Mar 2023
SKILLS
Customer Success · Account Management · Client Onboarding & Retention · Upselling & Cross-selling · Client
Metrics & Account Health · Department Strategic Planning · Process Automation · Escalation Management & Conflict
Prevention · Requirements Gathering & Dev Task Management · Cross-functional Coordination · Feedback
Management · Client Training · Invoicing & Contracts · Working Under Pressure · Multitasking · Teamwork
TECH STACK
Pipedrive · Jira · Notion · Cloud · Google Workspace · Slack · Zoom · Microsoft Teams
LANGUAGES
Ukrainian - Native · Russian - Native · English - B2
INTERESTS
Travel · Literature · Video Games
CUSTOMER SUCCESS MANAGER
Lviv, Ukraine · [
PROFILE
Customer Success Manager with 4+ years of working directly with clients - from day one of my career: first in
international logistics, where the client logic is the same, and later in a full Customer Success role. Results-oriented - I
build processes from scratch, rescue difficult accounts, and stay sharp in the middle of chaos. I automate routine work
so the team can focus on the client, and I keep project renewals high. My approach is proactive: prevent problems
rather than firefight them.
EXPERIENCE
Customer Success Manager Oct 2025 - Present
Cody Solutions · Remote
● Manage 10 client accounts simultaneously, sustaining around 80% project renewal.
● Founded the client-relations function from scratch and built quarterly 3-month department development
plans: goals, target outcome, structure, areas of responsibility, and role-development logic.
● Proposed and rolled out a new client workflow to improve response times and customer satisfaction,
establishing it across teams.
● Designed and implemented a client-metrics framework the company previously lacked: Portfolio Revenue,
Revenue Concentration %, Account Health Score, Renewal / Phase Continuation Visibility, Margin per Account,
and Invoice Aging.
● Automated nearly all operational account work via Cloud - ticketing, updates, next steps, and skill creation -
removing manual routine and speeding up response times.
● Set up automatic generation of next steps immediately after each client call.
● Automated client communications: regular check-ins, campaigns, and feedback collection.
● Proactively prevent conflicts: maintain constant, separate communication with the client and the team, and
run monthly retrospective calls with each side.
● Attend all demos to hear client feedback firsthand and act on it quickly with the team.
● Gather client requirements and assign tasks to the development team; manage invoices and contracts.
Customer Success Manager Jul 2024 - Oct 2025
ChoiceQR · Remote
● Top performer on the team from month 6 until the end of the engagement.
● Kept monthly client churn at or below 2%.
● Delivered 5-10 upsells to higher-tier plans per month and sold 30-60 add-on features monthly.
● Supported clients across every stage - from integration to active use of the platform.
● Developed individual growth and user-engagement strategies.
● Analyzed the market and provided consulting recommendations to clients.
● Ran training sessions and supported the rollout of IT solutions for businesses.
International Logistics Manager / Freight Forwarder Feb 2022 - Feb 2024
Soloviy-Trans, Avtotransekspeditsiya · Lviv
● Sourced new clients and maintained existing accounts across Europe.
● Ensured and monitored on-time delivery of transport for loading.
● Handled transport documentation and analyzed the freight-services market.
● Coordinated drivers in real time and made decisions in force-majeure situations.
Sales ConsultantFeb 2021 - Feb 2022
Hit-Trade LLC · Lviv
● Guided clients end-to-end: identifying needs and handling objections through to closing.
● Worked in CRM - registering clients and processing sales orders.
● Consistently met monthly sales targets.
EDUCATION
Bachelor's Degree 2019 - 2023
Lviv Polytechnic National University, Lviv. Major: International Relations and Social Communications.
COURSES
SNUG English (snugeng.space) - English Courses Present
Ongoing English classes to maintain and improve proficiency.
Project 12 - English Language Course Jan - Mar 2023
SKILLS
Customer Success · Account Management · Client Onboarding & Retention · Upselling & Cross-selling · Client
Metrics & Account Health · Department Strategic Planning · Process Automation · Escalation Management & Conflict
Prevention · Requirements Gathering & Dev Task Management · Cross-functional Coordination · Feedback
Management · Client Training · Invoicing & Contracts · Working Under Pressure · Multitasking · Teamwork
TECH STACK
Pipedrive · Jira · Notion · Cloud · Google Workspace · Slack · Zoom · Microsoft Teams
LANGUAGES
Ukrainian - Native · Russian - Native · English - B2
INTERESTS
Travel · Literature · Video Games
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Спеціаліст служби підтримки
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/19970860/