Patrick

PATRICK PINNICK
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: Pat3601| WhatsApp: [відкрити контакти](див. вище в блоці «контактна інформація»)
Professional Summary
Client‑focused account and support professional with over 2 years of experience in CRM management, international client coordination, and performance reporting. Confident in managing multiple accounts, drive service quality against SLAs, and identify growth opportunities.
Core Skills
• Global Account Management: Main point of contact for international clients; relationship building; contract support.
• Sales and Growth: Opportunity identification; upsell support; renewal coordination.
• Coordination and Operations: Cross‑functional collaboration with operations, logistics, finance, and IT.
• Reporting and Analysis: SLA/KPI monitoring; performance dashboards; actionable insights.
• CRM and Tools: Bitrix24; Gohighlevel; Microsoft Excel; Google Sheets; CRM data hygiene.
• Communication: Professional phone and email presence; negotiation and stakeholder management.
• Work Style: Result‑oriented, process driven, audit‑ready documentation, remote ready.

Professional Experience
GLOBTRADE LLC — Supplier Relations Manager (July 2025 – Present)
• Managed relationships with international suppliers and acted as primary contact for cross‑border operations.
• Maintained CRM records and produced weekly account performance reports used in executive reviews.
• Coordinated with logistics and finance to resolve shipment exceptions, reducing average resolution time by 22%.
• Negotiated brand exclusivity agreements with key suppliers, securing exclusive distribution rights and improving partner margins.
• Identified upsell opportunities and supported contract renewals that contributed to a 12% increase in partner revenue.
• Trained three new hires on CRM workflows and client communication standards to ensure consistent service delivery.
ELD HUB — Administrative Assistant (Oct 2024 – March 2025)
• Maintained client databases and ensured appointment and delivery schedules were accurate and audit‑ready.
• Prepared concise operational reports and SLA summaries for management review.
• Streamlined confirmation workflows, increasing on‑time attendance and reducing no‑shows by 35%.
• Assisted cross‑team coordination between support and operations to resolve client issues within target SLAs.
MIKEL OIL AND GAS LIMITED — Customer Support and Data Management Intern (Feb 2022 – Mar 2023)
• Handled customer inquiries and escalations; logged interactions in CRM for traceability.
• Built Excel dashboards to track outstanding requests and service KPIs, improving prioritization.
• Standardized data entry formats and reduced reconciliation errors by 40%.
• Produced weekly status summaries that improved team response planning and workload distribution.
Education
BSc Petroleum Engineering
Kharkiv Polytechnic Institute, Kharkiv
Additional Information
• Languages: Native English Speaker(C2)- IELTS Academic band score 8.0, Russian(B2).
• Professional Traits: Analytical, client‑centric, dependable, strong collaborator.
• References: Available upon request.