Patrick

PINNICK PATRICK
Customer Support Representative
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: Pat3601| WhatsApp: [відкрити контакти](див. вище в блоці «контактна інформація»)
SUMMARY
Native English speaker and support professional with 2+ years of experience in customer service, able to manage customer interactions in remote environments. Experienced in maintaining accurate records, working with CRM systems, and ensuring smooth client support operations. Reliable, attentive, and adaptable, with the ability to remain calm under pressure and deliver excellent service.
CORE SKILLS
• Customer support: Handling inquiries, resolving complaints with prompt resolutions.
• CRM Management: Bitrix24, GoHighLevel, Excel, Google Sheets.
• Problem Analysis: Quick to identify and apply practical solutions.
• Communication: Clear, concise written and verbal exchanges tailored to diverse audiences.
• Information Management: Accurate entry and maintenance of data in CRM and cloud platforms.
• Soft skills: Sociability, stress resistance, attentiveness, accuracy, multitasking.
• Remote work readiness: reliable internet access, independent work capability, adaptable, with backup measures for power and internet interruptions.
PROFESSIONAL EXPERIENCE
GLOBTRADE LLC - Supplier Relations Manager (June 2025– Present). REMOTE.
• Managed high-volume communications across time zones (USA, Europe, etc.), ensuring timely responses.
• Negotiated exclusivity with suppliers to secure better terms for all parties involved.
• Coordinated logistics and finance teams to resolve shipment exceptions, reducing resolution time by 22%.
• Logged and tracked supplier communication and progress in CRM and spreadsheets to ensure accuracy and accountability.
• Trained new team members on CRM best practices and communication protocols.
• Implemented standardized reporting that improved visibility across teams.
ELD HUB - Administrative Assistant (Oct 2024 – May 2025). REMOTE.
• Maintained and updated company databases with accurate customer information.
• Streamlined workflows, reducing missed appointments by 35%.
• Organized and verified large volumes of data daily, ensuring quality and consistency.
• Supported client records management and coordinated scheduling.
• Ensured smooth communication between clients and internal teams.
MIKEL OIL AND GAS LIMITED - Customer Support & Data Management (Intern)
(Feb 2022 – March 2023).
• Assisted in managing customer and asset databases, ensuring accuracy and consistency.
• Handled customer inquiries, recorded detailed notes, and escalated issues to appropriate staff.
• Applied Microsoft Excel to track service requests, schedules, and performance indicators.
• Identified and corrected data inconsistencies to improve workflow efficiency.
• Standardized data entry formats to reduce inconsistencies and simplify monthly reconciliations.
EDUCATION
BSC. Petroleum Engineering - Kharkiv Polytechnic Institute,
Kharkiv
ADDITIONAL INFORMATION
• Availability: Full‑time, U.S. business hours.
• Languages: Native English Speaker (IELTS Academic 8.0 Band Score), Russian(B2).
• Professional Traits: Responsible, organized, patient focused, strong communicator, team oriented.
• References: Available upon request.