Patrick

Patrick Pinnick
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: Pat3601| WhatsApp: [відкрити контакти](див. вище в блоці «контактна інформація»)
Professional Summary
Native English speaker and support professional with 2+ years of experience in documentation management, reporting, and ELD/HOS monitoring. Confident in maintaining accurate records, preparing audit‑ready reports, and supporting corrective actions. Strong communicator with proven ability to train staff, manage CRM systems, and ensure process consistency. Seeking to apply organizational and analytical skills to transportation safety and compliance.
Core Skills
• ELD/HOS Monitoring: Tracking hours of service, ensuring log accuracy.
• Patient Communication: Active listening; empathetic, calm, and reassuring language.
• Scheduling and Coordination: Appointment booking, confirmations, rescheduling, and follow up.
• CRM and Records: Bitrix24; Gohighlevel; Microsoft Excel; Google Sheets.
• Process Driven: Clear handoffs, timely follow up, audit ready documentation.
• Remote Work Ready: Reliable internet, disciplined schedule adherence.
Experience
GLOBTRADE LLC — Supplier Relations Manager, June 2025– Present, Remote.
• Managed high volume communications across time zones in Europe and North America, ensuring timely responses and clear documentation.
• Coordinated logistics and finance teams to resolve shipment exceptions, reducing resolution time by 22%
• Logged and tracked communications in CRM and spreadsheets to maintain accountability and follow up.
• Negotiated and coordinated schedules with external partners, demonstrating strong organization and attention to detail.
• Implemented standardized status reporting that improved visibility across teams and reduced follow up delays.
• Trained new team members on CRM best practices and communication protocols to ensure consistent recordkeeping.
ELD HUB — Administrative Assistant, Oct 2024 – May 2025, Remote.
• Monitored driver schedules and HOS compliance, ensuring logs were accurate and exceptions flagged.
• Streamlined workflows, reducing missed appointments by 35%.
• Coordinated scheduling and supported client communications, ensuring messages were relayed to the correct teams.
• Prepared concise reports and documentation for management and clinical teams.
• Assisted in onboarding new software tools and created quick reference guides for daily operations.
MIKEL OIL AND GAS LIMITED — Customer Support and Data Management Intern, Feb 2022 – Mar 2023.
• Handled customer inquiries, recorded detailed notes, and escalated issues to appropriate staff.
• Used Excel to track service requests and schedules, improving response times and record accuracy.
• Collaborated with team members to ensure consistent client service and timely follow up.
• Standardized data entry formats to reduce inconsistencies and simplify monthly reconciliations.
• Produced weekly status summaries that helped prioritize outstanding requests and improved team coordination.
Education
BSc Petroleum Engineering
Kharkiv Polytechnic Institute, Kharkiv
Additional Information
• Availability: Full‑time, U.S. business hours.
• Languages: Native English Speaker (IELTS Academic 8.0 Band Score), Russian(B2).
• Professional Traits: Responsible, organized, patient focused, strong communicator, team oriented.
• References: Available upon request.