Каріна

Support Manager
Kyiv, Kyiv city, Ukraine, [відкрити контакти](див. вище в блоці «контактна інформація»), [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE Highly motivated and customer-oriented professional with over 4 years of experience as an Assistant
Manager in London’s hospitality industry. Skilled in client communication, desk conflict resolution, and
team coordination. Strong background in administrative support, reporting, and process improvement.
Looking to apply interpersonal and organizational skills in a remote Customer Support / Client Success
role.

SKILLS Customer service Conflict resolution
Microsoft Office/ Google Team coordination
Workspace
Multitasking
Communication
Time management
Familiar with CRM and ticketing
systems (Zendesk, HubSpot)

E M P L O Y M E N T H I S TO RY

Mar 2022 — Mar 2024 Assistant Manager, Starbucks London
• Managed daily store operations and ensured exceptional customer service standards.
• Handled daily inquiries, resolved complaints.
• Support and developed team members to enhance performance and productivity.
• Analyzed sales data to identify trends and drive strategic decisions.
• Implemented inventory control processes to minimize waste and optimize stock levels.
• Collaborated with management to execute marketing initiatives and promote store events.

Apr 2024 — Sept 2025 Manager, Costa Coffee London
• Spearheaded operational excellence initiatives to enhance customer satisfaction and service
efficiency.
• Managed team work, fostering a collaborative environment to achieve sales targets.
• Developed and implemented training programs for staff to improve product knowledge and service
standards.
• Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
• Analyzed customer feedback to drive continuous improvement in service delivery.

Oct 2025 — Present Customer Support Representative , Helpware Kiev
• Provided professional customer support via email, chat, and phone.
• Resolved customer inquiries and issues efficiently while maintaining high satisfaction levels.
• Managed support tickets using CRM systems and ensured timely follow-up.
• Collaborated with internal teams to escalate and resolve complex cases.
• Assisted customers with account management, troubleshooting, and product-related questions.

E D U C AT I O N

Oct 2023 — Jun 2026 Bachelor’s Degree, National Technical University of Ukraine Kyiv
Faculty of Sociology and law

LANGUAGES Ukrainian Russian
English