Yasser

Yasmin Yasser Mohamed

Alexandria, Egypt 21523 • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Compassionate Dental Professional experienced in educating patients on oral care and delivering
tailored consultations. Strong communicator with active listening skills, focused on understanding
patient needs and expectations. Committed to patient well-being and eager to take on additional
responsibilities to achieve team objectives.

SKILLS

• Healthcare coordination • Pediatric case management

• Customer service • Active listening

• Critical thinking • Healthcare communication

• Patient support • Service resolution

Experience

Customer Service Representative, 08/2024 to Current
Medical Core – Remote
• Resolved customer inquiries regarding healthcare plans and benefits efficiently.
• Educated patients on healthcare processes, enhancing understanding and satisfaction.
• Collaborated with medical staff to address patient concerns and improve service delivery.
• Streamlined appointment scheduling, reducing wait times for patients significantly.

Dispatcher, 12/2024 to 12/2025
Octpus
• Met call handling performance metrics, supporting department success.
• Respond to the calls and handle customers' problems
• Built strong client relationships through effective problem-solving.
• Worked remotely to support team initiatives.

EDUCATION

Bachelor's: Oral Surgery and Dental Medicine, 07/2024
Pharos University - Egypt

LANGUAGES

English: Arabic:

Upper intermediate (B2) Bilingual or Proficient (C2)

German:

Beginner (A1)

Personal Details

Date of Birth: 10/01/2001 Nationality: Egyptian

Gender: Female