Emmanuel

Personal
Emmanuel Aghedo
Detail-oriented professional with a strong background in customer service and account management.
Name: Proven ability to effectively communicate with clients, resolve issues, and streamline processes to enhance
Emmanuel Aghedo customer satisfaction. Skilled in data analysis and logistics coordination, with a commitment to delivering
Address:
exceptional results and building lasting relationships
Hajduk Stanka 8A
18000 Nis, Serbia
Phone number: Work experience
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Email:
Sales Account Manager Jul 2021 - Nov 2021
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Ex-Central, Kiev
Managed client accounts to drive revenue growth through tailored sales strategies, upselling, and
cross‑selling. Built strong relationships to ensure client satisfaction and retention. Conducted market
Interests
research to meet client needs and collaborated with internal teams to deliver effective solutions. Tracked
performance and provided insights to support client success and business goals
Volunteering
Problem Solving Technical Warehouse Employee Sep 2022 - Nov 2022
DB Schenker, Breda
Sports
Screened electronic products, charged and performed visual inspections, and conducted software
Writing uninstallation, downloads, and testing to ensure quality and functionality.
Chess
Retail Cashier Nov 2022 - Aug 2023
Inditex-Zara, Breda
Efficiently managed cash register operations, processed payments, and handled returns, delivering a
seamless checkout experience in a high‑paced retail environment. Provided customer service with a focus
on enhancing the shopping experience, assisting with product inquiries, and maintaining store
presentation standards. Collaborated with team members to support inventory management and ensure
accurate product availability

English Teacher Jun 2024 - Aug 2024
Friends English Club, Remote
Planned and delivered English lessons to improve students' reading, writing, listening, and speaking skills.
Assessed student progress, provided constructive feedback, and adapted teaching methods to meet
diverse learning needs. Fostered a positive, inclusive classroom environment to build students' confidence
in using English in everyday situations

Sales Account Manager Sep 2025 - Apr 2026
Fortrade Ltd, Nis
Managed the full sales cycle, from lead qualification and needs assessment to conversion and retention.
Built and maintained strong client relationships while handling objections and providing tailored
solutions. Consistently worked toward demanding individual and team sales targets in a fast-paced
environment. Utilized CRM systems to manage sales pipelines and client interactions; promoted to
Senior Account Manager in recognition of strong performance.
Education and Qualifications

Bachelor of Medicine and Surgery Sep 2021 - Jul 2027
University Of Nis,NIS

Skills

Data analysis

CRM

Microsoft office 365