Matthew

Matthew Joseph Lane
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Lutsk, Volyn Region, Ukraine

Professional Summary

Results-oriented Account Manager with experience managing B2B accounts in the US market and 7 years
previous experience in Retail Management, Customer Service and Insurance. I have experience in
developing long-term client relationships, identifying client needs, managing issues & resolving them whilst
supporting the clients’ needs and business targets. I am results-driven, professional with a background in
team leadership and management roles, I also take responsibility for my own professional development
and am always trying to improve the quality of my work and learn new skills whilst refining the skills I
already have.

Career History

Account Manager – Supplax USA – Remote, Ukraine – 2026-Present

Managing a portfolio of B2B partners including interior designers and general contractors across
the United States
Maintaining relationships with our clients through regular calls and emails
Tracking our partners in the CRM, resolving any issues and collecting feedback after projects are
complete
Identify opportunities for repeat business and referrals from existing partners

Customer Service Representative – Acorn Insurance – Mersey Chambers, Liverpool, Great Britain– 2026-
2026

Managing, amending and making changes to people’s insurance policies and providing quotations
for these changes
Assessing documentation sent in by our customers and ensuring it is correct and genuine to make
necessary changes and amendments to their insurance policy
Handling a large amount of inbound calls from customers regarding their policy or policies
Being named in the company newsletter in my first month based on my performance in training
and quickly becoming a dependable member of the customer service team

Customer Service Advisor – Eden Ecommerce – Chester Employment Park, Great Britain– 2025-2026

Creating and managing credit accounts for organisations and charities
Creating quotations for bulk orders of our products to give the customer the best deal whilst also
generation a healthy margin for the company
Liaising with our merchandising team and procurement departments to assist businesses select the
right product for them
Handling customer complaints and resolving product issues

Specialist Hire Advisor – Proximo (The Proximo Group) – Chester Employment Park, Great Britain– 2024-
2025

Keeping referrals from our work provider’s conversion rate above 90% by utilising our nationwide
branch network, therefore improving relationships with referrers
Providing feedback to line managers on how to streamline our processes to increase efficiency
Keeping customers within service level agreements by calling them twice a day with updates on
their file to provide a great customer service and avoid any possible complaints
Attending monthly meetings as a representative from my department of the company to discuss
with higher management ideas on how to improve quality of life at the company

Customer Service Advisor – Complete Vehicle Support (The Proximo Group) – Chester Employment Park,
Great Britain– 2022-2024

Handling repair claims and working every aspect of them from the First Notification of Loss stage to
either repairs are complete or Total Loss settlement is received
Providing Third Party Intervention services to our work providers to mitigate their costings
Also providing: Vehicle Recovery Services, Courtesy Cars, Direct Hire, Engineer Inspection &
Valuations and Liability Investigation Assistance
Awarded employee of the month for solving several customer complaint files, leading to their
problems being resolved and an overall positive customer experience

Supervisor – JD Sports – Chester City Centre, Great Britain– 2020-2022

Managing a team of 5+ staff in order to assist the manager in daily operations
Creating incentives for staff members to increase sales and also increase Key Performance
Indicators
Being Responsible for training and development of staff members
Using sales figures to carry out visual merchandising to push our best sellers and increase sales
On boarding of new staff members

Assistant Manager – Links of London – Cheshire Oaks Retail Park, Great Britain – 2019-2020

Conducted weekly phone calls with the area manager and head office to discuss sales strategy
Created limited time sales ideas to increase Key Performance Indicators from 1.2 Items Per
Transaction to 1.8
Large sums of cash handling
Organising and creating staff rotas
Recruitment of new staff members

Education

Level 2 Uniformed Public Services, West Cheshire College, Ellesmere Port, Cheshire, Great Britain

Key Skills

Account Management, B2b Client Relations, Customer Service, Sales & Business Development, Client
Retention, Negotiation, Problem Solving, Conflict Resolution, Communication, Relationship Building, Team
Leadership, Staff Management, Performance Management, Business Development, Time Management,
Multitasking, Administration, Phone Etiquette, Microsoft Office, Recruitment