Дар'я

Resume
Customer Support Specialist

Personal details

Name Daria Temchenko

Email address [відкрити контакти](див. вище в блоці «контактна інформація»)

Phone number [відкрити контакти](див. вище в блоці «контактна інформація»)

Address Kryvyi Rih, Ukraine

Education

Sep 2020 - Jun 2025 Bachelor of Laws (LLB)
Yaroslav Mudryi National Law University, Kharkiv

Employment

Oct 2023 - Jan 2026 Risk Management Representative
Namecheap Inc.
As a Risk Management Representative, my main focus is protecting client
accounts, services, and money while keeping our company secure. I handle a
wide variety of customer issues that come through our ticketing system.
Billing and Payment Issues: I deal with all sorts of billing problems blocked
credit cards and PayPal accounts in our system, unauthorized charges that
clients dispute, chargebacks, paypal holds, and similar payment-related
issues. A big part of this involves verifying payment methods to prevent fraud
before it happens.
Security Issues: When clients get hacked, I'm the one who helps them out.
This includes situations where someone hacked their account or email
address, unauthorized transfers of services to or from their account, identity
theft cases, phishing cases, social engineering, and other security breaches.
Each case is different and requires careful investigation.
Account Access Issues: I help clients who can't get into their accounts for
various reasons - they need to change their primary email, having problems
with two-factor authentication, or their IP address got blocked. Getting
people back into their accounts safely is a daily part of my job.
Ownership Changes: Some of the most complex cases I handle involve
transferring ownership of accounts and services. This happens when when
an employee leaves a company and access needed for the new employee,
or when business partners split up. These situations require sensitivity and
careful documentation.
Client Communication: I send various types of emails to clients depending
on their situation verification emails to confirm payment methods and prevent
fraud, notifications about chargebacks that have been opened, and
compliance-related communications for OFAC verification and age
verification for underage users.
Document Review: A significant part of my work involves reviewing and

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verifying client documents. I work directly with identification documents,
utility bills, business registration papers, and payment method
documentation. This requires attention to detail and understanding of
different document types from various countries and jurisdictions.

Jun 2026 - Present DSA Operations Specialist
Vinted Platform Limited
Handled customer cases related to the Digital Services Act (DSA) and
Vinted’s platform policies, ensuring accurate and consistent application of
internal procedures.
Investigated complex user reports and account-related issues, reviewing
relevant information and determining appropriate actions in line with
established guidelines.
Communicated decisions and policy-related information clearly and
professionally to users, including explanations of restrictions, account
actions, and available next steps.
Managed a high volume of support cases while maintaining accuracy,
quality, and adherence to performance targets.
Followed detailed process maps, internal policies, and communication
templates to ensure consistent case handling.
Identified cases requiring further investigation or escalation and collaborated
with relevant internal teams when necessary.
Maintained a customer-focused approach when handling sensitive, disputed,
or potentially escalated cases.
Worked effectively in a fast-paced international environment, communicating
primarily in English with users and colleagues.

Skills

Payment processing systems PCI DSS (Payment Card Industry Data Security
Standard)

Customer support ticketing systems Chargeback and dispute resolution

Document management systems processes VPN and IP management tools

Clear written communication and professional email OFAC compliance and sanctions screening
etiquette

Ability to explain complex security issues to non- GDPR and data privacy regulations
technical client

Investigative mindset Collaboration with teams from other departments

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