Levan

LEVANI ODISHELIDZE
Live Broadcast Presenter | Customer-Facing Technical Support
Tbilisi, Georgia • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація») • LinkedIn Profile

PROFILE
Detail-oriented professional with a degree in Business Technology and Education and over five years of combined experience
in live broadcasting and multi-channel customer support. Skilled at clear communication under pressure, cross-team
coordination, and resolving issues efficiently across chat, phone, and case-management platforms. Combines this with a hands-
on IT support background covering hardware troubleshooting, PC building, and basic scripting. Looking to apply strong
communication and technical skills in a new, growth-oriented role.

WORK EXPERIENCE

Customer Support Associate Feb 2026 – Aug 2026
Wolt | Tbilisi, Georgia
• Provided 360° live-chat and phone support to customers, couriers, and merchants across the delivery platform.
• Logged and managed calls to ensure accurate records for every support interaction.
• Used internal platforms for real-time delivery tracking, issue resolution, and case management.
English-Speaking Game Presenter Jun 2019 – ~Jan 2026
Evolution Georgia | Tbilisi, Georgia
• Presented live-streamed casino games in English to an international audience of thousands of concurrent players.
• Delivered clear, energetic instructions under pressure while adhering to strict regulatory and compliance standards.
• Coordinated with studio and technical teams to maintain uninterrupted broadcast quality.
• Trained and onboarded new presenters, supporting their transition to live broadcast work.
• Upheld consistent professional presentation and on-camera conduct across thousands of live sessions.
IT Specialist Apr 2016 – May 2018
Private Company "Compace" | Gurjaani, Georgia
• Built custom PCs to customer specifications for gaming, office, and design use cases.
• Diagnosed and resolved hardware and software issues, including system updates and installations.
• Advised customers on hardware selection and configuration to match their needs and budget.
• Supported basic script-based automation to streamline routine installation processes.

EDUCATION

Bachelor's Degree, Business Technology and Education Sep 2020 – Aug 2024
Ilia State University | Tbilisi, Georgia
• Coursework: IT Fundamentals, Educational Psychology, Business Communication.
• Capstone project: "Digital Engagement Tools in Education."

SKILLS
Technical: Live-chat & phone support • Case management platforms • CRM & ticketing systems • Live broadcasting tools •
Basic networking & Windows administration • Hardware troubleshooting & assembly • Microsoft Office Suite
Soft Skills: Problem-Solving • Multitasking • Active Listening • Adaptability • Team Collaboration • Conflict Resolution •
Attention to Detail • Public Speaking • Time Management • Working Under Pressure • Reliability & Punctuality

LANGUAGES
Georgian: Native
English: B2 – Independent user (listening, reading, writing, spoken production & interaction)
Russian: A1 – Basic user (listening, reading, writing, spoken production & interaction)