Илона

Ilona Cherkasova
Head Waitress

Odesa, Odesa Oblast, Ukraine
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Nationality
Ukrainian Professional Summary
Head Waitress with extensive experience in high-pressure, multicultural
Skills hospitality settings. Promoted to lead roles, ensuring exceptional service and
Team Leadership team collaboration. Recognized for delivering professional, attentive service and
receiving positive guest feedback. Skilled in leadership, communication, and
Guest Service Management problem-solving, developed through roles on international cruises and yachts.
Adept at handling diverse guest needs and maintaining high standards across
Multicultural varied environments.
Communication

Hospitality Operations Employment History
Head Waitress, MSC Cruises
Problem Solving
May 2026 — Aug 2026

Managed a team of waitstaff, ensuring high-quality service in a dynamic
Languages environment. Coordinated operations to maintain smooth service flow and
English address guest needs promptly. Kept service standards high while adapting to
diverse cultural interactions and service expectations.
Russian
Stewardess, Private Mega Yacht
Ukrainian Feb 2025 — Sept 2025

Provided first-class service to yacht guests, maintaining discretion and
professionalism. Handled diverse tasks ranging from guest services to
maintaining yacht standards. Adapted quickly to changing guest needs and
ensured a memorable experience for all aboard.

Administrator, "d'Odessa" Restaurant, Thailand
May 2023 — May 2024

Oversaw administrative tasks in a busy restaurant setting, ensuring smooth
operations. Managed reservations, coordinated staff schedules, and handled
customer inquiries efficiently. Contributed to maintaining a welcoming
environment for both staff and guests.

Waitress, MSC Cruises
May 2018 — Feb 2023

• Provided high-quality food and beverage service to international guests in a
fast-paced cruise ship environment.
• Welcomed guests, presented menus, took orders, and provided
recommendations based on guest preferences.
• Served food and beverages according to company standards and fine dining
service procedures.
• Maintained a high level of guest satisfaction through attentive and
personalized service.
• Communicated daily with English-speaking guests and handled their
requests professionally.
• Managed multiple tables and priorities efficiently during busy service
periods.
• Worked closely with the kitchen, bar, and restaurant team to ensure smooth
and timely service.
• Handled guest requests, complaints, and special occasions with a
professional and positive approach.

Education
Professional Junior Bachelor, Odessa Applied College of Transport
Technologies
Sept 2013 — Jul 2017

Cruise ship waiter , Cruise Service School “Euro Standard”
Jan 2018 — Apr 2018