Anastasiia

ANASTASIIA KAMINSKA [відкрити контакти](див. вище в блоці «контактна інформація»)

Kyiv, Ukraine
CUSTOMER SUPPORT SPECIALIST

EDUCATION PROFILE SUMMARY

NATIONAL AVIATION UNIVERSITY Customer Support Specialist with 6+ years of experience in customer service, online
Master of Linguistics sales, and support for CRM and web-based solutions. Experienced in handling
2019–2020 customer inquiries via email, messengers, and phone, troubleshooting issues,
coordinating with development teams, and managing multiple requests efficiently.
DONETSK NATIONAL UNIVERSITY
Bachelor of Foreign Strong communication and problem-solving skills with experience supporting clients
Languages and Literatures in the financial services sector.
(English and German)
2015–2019 WORK EXPERIENCE

SKILLS
CRM & Web Solutions Company
Remote, Ukraine
• Customer Support and Success
Customer Support Specialist
• Effective Communication
Sep 2025 – Aug 2026
• Relationship Building
• Handled customer inquiries and support requests via email, messengers, and phone.
• Multi-channel Support
• Assisted clients using CRM systems and websites developed for companies in the
• Problem Solving
financial services sector.
• Sales
• Investigated customer issues, clarified requirements, and escalated cases to the
• CRM Systems
development team.

LANGUAGES • Coordinated communication between clients and developers to ensure issues were
addressed efficiently.
• Ukrainian: Native • Followed up on reported issues and kept clients informed about their resolution.
• English: B2
• German: A1–A2 Financial services
Kyiv, Ukraine | Hybrid
Sales Manager (English-speaking)
Oct 2020 – Jul 2025

• Guided clients through services, purchases, and payments.

• Resolved questions and concerns, consistently achieving high sales.

• Built strong client relationships and managed multiple tasks efficiently.

Online Fashion Retailer
Remote
Customer Support Specialist (English-speaking)
Oct 2019 – Aug 2020

• Assisted customers with orders, returns, and product inquiries via chat, email, and
phone.

• Resolved payment and shipping issues and ensured smooth shopping experiences.

• Collaborated with teams to improve processes and delivery.

FLASH School of English
Vinnytsya, Ukraine | On-site
English Language Instructor
Sep 2017 – Jun 2019

• Taught English to teenagers and adults, improving communication and exam
preparation.

• Adapted lessons to different levels using interactive activities.

• Provided clear feedback, supporting student progress.