Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/20184028/

Досвід роботи

Dispatcher

з 04.2025 по 10.2025 (7 місяців)
DMT Group, Дистанційно (Транспорт, логістика)

Sourced and booked freight loads via the DAT load board, securing an average of 1–2 loads every 2–3 days per truck across U.S. domestic lanes, communicated with shippers, brokers, and drivers to confirm rates and resolve scheduling issues.

Customer support representative

з 04.2022 по 04.2024 (2 роки)
P4P, Дистанційно (IT)

Handled an average of 150 customer interactions per 8-hour shift across live chat, tickets, and phone calls in a fast-paced, high-volume iGaming environment. Resolved customer inquiries related to accounts, transactions, promotions, and platform issues, maintaining a professional, friendly tone under pressure. Adapted quickly to new products, promotions, and policy updates, logged, tracked, and managed support tickets using Zendesk and Intercom.

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Work with clients
• Live Chat & Ticket Support
• Zendesk
• Intercom
• Call Handling
• High-Volume Support
• Problem-Solving
• Multitasking
• Stress resistance
• Freight Dispatch
• DAT Load Board
• Carrier & Broker Communication
• Route Coordination

Знання мов

• Англійська — вільно
• Німецька — вище середнього
• Українська — вільно

Додаткова інформація

Actively looking for new job opportunities, ready to work right away!

Customer support professional with 1.5+ years in live chat, tickets, and calls (Zendesk, Intercom), averaging 150 chats per 8-hour shift. Also experienced in U.S. truck dispatch, sourcing and booking loads through DAT.

Seeking a customer support or dispatch role to put these skills to work.

Fluent in 4 languages: English, German, Ukrainian, Russian.