Антон

Anton Batrak
Customer Support Representative

Professional Profile
Customer service professional with experience in hospitality, team coordination, and
staff onboarding. Skilled at clarifying customer needs, explaining information clearly,
and resolving service issues calmly. Upper-intermediate English (B2), with experience
translating English-language articles.

Professional Skills
- Customer care: listening actively, clarifying needs, and resolving concerns.
Contacts
- Clear communication and careful handling of English-language texts.
[відкрити контакти](див. вище в блоці «контактна інформація») - Prioritizing multiple requests in a busy service environment.
[відкрити контакти](див. вище в блоці «контактна інформація») - Following service standards and explaining procedures step by step.
- Coordinating with colleagues to resolve customer requests.
Telegram: @ahton093
- Training new employees and helping them learn working procedures.
Kyiv, Ukraine
Work Experience
Tools Restaurant Administrator
Google Docs, ChatGPT. Kazan Dyvan | Kyiv | 2022-2025
Key responsibilities:
Personal Qualities - Organized daily floor operations and coordinated the team.
- Communicated with guests and resolved service-related issues.
Empathy, patience, attention to Achievements:
detail, responsibility, and a - Trained and onboarded dozens of new employees.
cooperative approach. - Coordinated 10+ floor staff per shift in a 150-seat restaurant.
Senior Waiter
Languages Syndicate Restaurant | Kyiv | 2019-2021
English - upper-intermediate - Served guests, clarified preferences, and responded to their requests.
(B2) - Handled multiple requests while coordinating with colleagues.
Ukrainian - native English Article Translation Assistance
Comics-related websites | 2016-2018
Remote Workspace - Helped translate English-language articles.
Own laptop. - Chose clear wording while preserving the original meaning and context.
Reliable, continuous internet Waiter
access. Casta | Kyiv | 2010-2015
Portable power station for - Provided guest service and worked collaboratively with the team.
backup electricity.
Education
IT School GoIT | Digital Marketing + AI | 2026, in progress
KROK University, Kyiv | 2008-2012
Bachelor’s degree in Economics.