Alla

ALLA HRYHA PROFESSIONAL SUMMARY
CUSTOMER SUPPORT Customer Support professional with 8 years of experience, including professional
experience in Germany. Experienced in handling customer requests and complaints,
GERMAN-SPEAKING
resolving product and service issues, coordinating with internal teams, and
maintaining high service standards. Strong communication skills, resilience and
intercultural competence.

CONTACT PROFESSIONAL EXPERIENCE
08/2023 – 07/2026
Kyiv, Ukraine Customer Support Representative
[відкрити контакти](див. вище в блоці «контактна інформація») Raff GmbH • Business Services
• Provided customer assistance and support across multiple communication
[відкрити контакти](див. вище в блоці «контактна інформація»)
channels.
• Processed customer requests and complaints and ensured timely follow-up.
LANGUAGES • Provided information about products and services and resolved usage-related
issues.
Ukrainian — Native • Coordinated with other departments to resolve customer cases.
German — Fluent • Monitored customer satisfaction and documented customer interactions in the
system.
English — Intermediate
• Contributed to improving customer service processes.
2020 – 2022
KEY SKILLS Customer Support Representative
WOW24-7 • Business Services
• Customer support • Worked in Germany and communicated with customers in a multicultural
environment.
• Complaint handling
• Handled customer requests and complaints through different communication
• Problem solving
channels.
• Conflict resolution • Provided customer assistance, product/service information and issue resolution.
• Customer satisfaction • Registered customer interactions and maintained accurate case records.
• B2B sales • Coordinated with internal departments to resolve customer questions.
• MS Office
• Cross-functional communication EDUCATION
• Intercultural competence
Lesya Ukrainka Volyn National University
• Fast learning
German Language and Literature (Translation) • Higher Education • 2020

PROFILE ADDITIONAL STRENGTHS
8 years of customer • Professional German communication and customer-facing experience.
• Confident PC user and MS Office skills.
support experience.
• Strong stress resistance, adaptability and efficiency.
Professional experience
in Germany.
Customer-focused,
reliable and adaptable.

References available upon request.