Назарій

Nazarii Chupun
Lutsk, Ukraine · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE
Operations and data annotation professional with 5+ years of experience across customer support, workforce management, and AI
training data evaluation for international tech companies. Currently an Operations Specialist managing agent scheduling and
cross-functional support processes, alongside ongoing freelance work as a data annotator on a large-scale AI training data project.
Strong attention to detail, comfortable with ambiguous or evolving guidelines, and experienced applying structured evaluation
criteria at volume.

EXPERIENCE
Operations Specialist — Welltech Apr 2022 – Present
Full-time · Remote · Ukraine
• Own workforce management and agent scheduling across support operations, ensuring optimal coverage and service levels.
• Work closely with QA, Product, and Training functions within the team to align support processes with evolving product
needs.
• Lead onboarding and ramp-up for new support agents, designing structured training paths and knowledge assessments to
evaluate readiness.
• Plan and run internal training workshops and learning events for the support team.
• Build and maintain internal documentation and process guidelines to support consistency across the team.
• Continuously identify opportunities to streamline workflows and improve operational efficiency.
Data Annotator — Freelance / AI Training Data Project 2025 – Present
Remote · Part-time, alongside full-time role
• Annotate and evaluate AI-generated websites, images, and videos across a wide range of task types for a large-scale AI
training data pipeline.
• Apply detailed, criteria-based guidelines consistently across hundreds of items per task cycle, including visual quality
scoring, pairwise/triplet comparison, and multi-class classification.
• Validate video and screenshot content for accuracy, and perform structured issue detection and localization on AI-generated
web content.
• Evaluate consistency between AI-generation prompts and resulting output, flagging discrepancies against source
requirements.
Customer Care Expert — Wix Jan 2021 – Apr 2022
Full-time · Remote · Lviv, Ukraine
• Supported Premium & Policy cases for an international website-building platform, handling escalated and policy-sensitive
customer issues.
• Ensured compliance with company guidelines while delivering tailored support to premium-tier customers.
Customer Support Representative — Namecheap Nov 2019 – Dec 2020
Full-time · Remote · Lviv, Ukraine
• Provided customer support for an international web hosting and domain registration company.
• Handled customer inquiries and troubleshot technical issues, maintaining high-quality service standards.

EDUCATION
Master's Degree, Computer Science Sep 2021 – Dec 2022
Ivan Franko National University of Lviv
Bachelor's Degree, Business Administration and Management Sep 2017 – May 2021
Ivan Franko National University of Lviv

SKILLS & LANGUAGES
Data Annotation · Data Labeling · Content Classification · AI Training Data Evaluation · Quality Assurance (QA) · Workforce
Management · Team Scheduling · Employee Onboarding · Cross-functional Collaboration · Process Improvement · Customer
Support · Attention to Detail
Ukrainian — Native · English — Professional working proficiency (B1–B2)