Дмитро

DMYTRO ANTONCHUK
CUSTOMER SUPPORT SPECIALIST

PROFILE
Motivated and detail-oriented professional with experience in legal
assistance and Web3 operations. Strong communication, problem-solving,
and analytical skills, with experience working with complex information,
digital platforms, and documentation. Quick to learn new tools and
CONTACT processes, adaptable to different tasks, and focused on providing clear and
effective solutions. Eager to apply my skills and experience in a Customer
[відкрити контакти](див. вище в блоці «контактна інформація»)
Support Specialist role and contribute to a positive customer experience.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Kyiv, Ukraine WORK EXPERIENCE

Telegram (@demastaa) Lawyer’s Office / Individual Lawyer MAY 2025 –
Assistant Lawyer OCTOBER 2025
LinkedIn
Communicated with clients and helped with questions related to their
SKILLS cases.
Explained legal information and next steps in a simple and clear way.
Written / Verbal Helped clients find the information and documents they needed.
Communication Worked with people in different situations, including cases where
clients were stressed or unsure about what to do.
Problem-Solving
Prepared documents and kept case information organized.
Multitasking Looked up legislation and court information when needed for client
cases.
Customer Focus
Attention to Detail Independent Web3 Projects APRIL 2025–
Founder / Web3 Operations Manager JUNE 2026
Adaptability
Task Prioritization Managed 100+ accounts across multiple Web3 projects and handled several
tasks and processes at the same time.
Teamwork
Kept track of account activity, transactions, deadlines, and project
requirements to make sure nothing was missed.
TECHNICAL
Organized the workflow independently and decided which tasks needed to
SKILLS be handled first.
Quickly switched between different accounts, platforms, and tasks when
Microsoft Office (Word, priorities changed.
Solved technical issues with wallets, transactions, networks, accounts, and
Excel, PowerPoint) Web3 platforms.
Followed project updates and documentation to stay informed about
Windows / macOS
changes and new requirements.
Digital Platforms / Account Worked daily with different platforms, testnets, wallets, and blockchain
networks, including Solana, Ethereum, Sui, Monad, Polygon, and Base.
Management Used MetaMask, AdsPower, proxy tools, and other tools to manage accounts
Web3 Platforms / Crypto and daily operations.

Wallets EDUCATION
Technical Troubleshooting
Bachelor’s Degree in Law 2022-2026
LANGUAGES National Academy of Internal Affairs

English (Upper-Intermediate)