Особисті дані приховані

YEVHENIIA YAVORSKA
Customer Support Representative | Customer Service

[відкрити контакти](див. вище в блоці «контактна інформація») Kyiv, Ukraine | Open to Relocation

PROFESSIONAL SUMMARY
Customer-focused professional with experience handling high-volume requests, investigating issues, verifying information, and
communicating with customers and external partners. Strong at independently finding relevant information, identifying practical solutions,
and maintaining accurate records in fast-changing situations. Fluent in English and a frequent traveler with first-hand understanding of the
customer experience around bookings, payments, changes, and travel-related service issues.

SKILLS LANGUAGES
Strong customer communication skills with a focus on building English - C1
positive customer relationships, and resolving concerns French - B1
professionally Polish - A2
Advanced analytical and problem-solving skills with the ability to Hebrew - A2
independently investigate and resolve issues Spanish - A2
Excellent attention to detail when handling customer requests and Ukrainian - Native
data Russian - Native
Strong organizational skills with the ability to manage multiple
requests, prioritize changing tasks, and follow up on outstanding
issues
Experienced in CRM, databases, documentation, and request
tracking
Google Workspace and Microsoft Office

EXPERIENCE
OneGeo
Team Coordinator
June 2026 – July 2026
Coordinated the daily workflow of three specialists, prioritizing requests and monitoring completion.
Investigated day-to-day workflow issues and helped identify practical solutions.
Followed up on outstanding tasks and adapted priorities to changing workloads.
Maintained accurate task records and internal documentation.
Prepared operational reports and communicated updates to senior management.

Content & Partnership Operations Specialist
July 2025 - June 2026
Independently evaluated information from multiple sources and selected relevant material for content creation.
Maintained accurate databases, documentation, activity reports, and project tracking in Google Sheets.
Communicated professionally with external organizations and contacts to develop partnership opportunities and promote the OneGeo platform.
Prepared tailored written communications for different organizations and potential partners.
Managed multiple content and partnership activities independently while adapting to changing priorities.
Collaborated with internal teams to support content and partnership initiatives.
Researched and monitored current news, developments, and scientific/industry information across multiple fields, including geology, technology, and
scientific research.

Barista
VDOMA | Kyiv, Ukraine | November 2023 – March 2024
Provided professional customer service in a fast-paced environment.
Resolved customer concerns while maintaining a positive and professional interaction.
Processed customer orders and troubleshot payment problems.
Managed high customer volumes while maintaining accuracy and service quality.

Case Manager (Volunteer)
SpivDiia | April 2022 – August 2022
Processed 50+ humanitarian assistance cases daily.
Verified information and investigated case details to identify missing or relevant data.
Communicated directly with beneficiaries to clarify information and resolve issues.
Maintained accurate case records in CRM systems and digital databases.
Coordinated with other volunteers to ensure timely processing and follow-up.
Handled sensitive and time-critical requests with professionalism, accuracy, and attention to detail.

EDUCATION
Taras Shevchenko National University of Kyiv
French Language and Translation, English Language and Second Romance Language
2024 - Present