Антон

ANTON SYRBU
Customer Support Specialist · Chernivtsi, Ukraine · Remote-ready
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Time zone: UTC+2/+3

SUMMARY
Customer support specialist with hands-on experience in SaaS product support and direct customer communication.
Comfortable resolving account, subscription, billing, and technical issues via chat and email. Strong troubleshooting
instincts, calm under pressure, and a genuine ownership mindset — I don’t just close tickets, I dig into why they show
up. Tech-savvy user of Zendesk, Jira, Notion, Slack, gaming platforms, and crypto wallets. Looking for a Tier 1 / Tier 2
remote support role with a global SaaS, fintech, crypto, or gaming company.

EXPERIENCE
Customer Support Specialist — Productivity & Self-Development SaaS (contract, client under NDA)
08/2025 – 05/2026 · Remote
Handled a wide range of customer inquiries via chat and email — account access, subscription management,
payments, refunds, and technical concerns
Analyzed incoming requests, identified underlying issues, and collaborated with product and engineering teams via
Jira to deliver timely resolutions
Organized and tracked support tickets in Zendesk, ensuring cases were updated, prioritized, and closed within
agreed SLA windows
Guided customers through troubleshooting steps, verified account information, and provided clear solutions to
billing and technical questions
Created macros and knowledge-base entries for recurring issues, reducing repeat-contact volume on top ticket
categories
Identified and escalated complex or high-priority cases; owned follow-up until full resolution was confirmed
Founder & Sole Operator — Independent e-commerce project (gaming audience)
Self-employed · Remote
Built and launched a small e-commerce funnel targeting gaming customers — listings, order chat, and payment
flow
Handled 100% of customer communication personally in Ukrainian, Russian, and English — response time under 15
minutes during active hours
Learned first-hand how chargebacks, refund policies, and supplier reliability affect customer trust — practical
lessons that transfer directly to fintech / crypto / SaaS support

EDUCATION
Yuriy Fedkovych Chernivtsi National University
Bachelor’s in Software Engineering (in progress, final year) · 09/2023 – 06/2027 (expected)
Bachelor’s in Law (in progress) · 09/2025 – 06/2029 (expected)
Chernivtsi Lyceum No. 4
Complete secondary education (11 grades) · graduated 06/2023

TECHNICAL SKILLS LANGUAGES
Support tools: Zendesk, Jira, Slack, Notion, Google Ukrainian — Native
Workspace, Microsoft 365 (studied: Intercom, Russian — Native
Helpscout, Front, Crisp) English — B1/B2 (business-ready, written & spoken)
Platforms: SaaS web apps, iOS & Android, Romanian — Conversational (understand & speak, not
subscription & billing flows (Stripe, App Store, Google
for professional written support)
Play, RevenueCat)

Gaming: Steam, Epic Games, Discord, Battle.net, Riot, SOFT SKILLS
PlayStation Network, Xbox — account, install,
Problem-solving · Attention to detail · Customer
payment, connectivity troubleshooting
communication · Time management · Calm under
Crypto: MetaMask, Trust Wallet, Binance —
pressure · Documentation habit
comfortable with common Web3 flows (seed-phrase
safety, gas fees, network switching, KYC)
AI: ChatGPT and similar assistants for drafting,
summarizing, and speeding up KB creation

AVAILABILITY
Full-time (40h/week) or Part-time (20h/week) · open to shift work including weekends
Time-zone flexible: US-East / EU / APAC shifts
Available to start: immediately
Legal setup: registered / opening Ukrainian sole proprietorship (ФОП, 3rd group, 5% flat tax) for smooth B2B
contracting — or open to onboarding via Deel / Remote.com / Oyster