Mark

MARK CHAPAIEV
Video Editor | Social Media
Budapest, Hungary · Open to relocation & international work
Available for seasonal, contract, hybrid and remote positions
Languages: Ukrainian — Native | Russian — Native | English — B2 | Hungarian — Beginner
Driving Licence: Yes

PROFILE
Creative and adaptable content professional with 3+ years of experience in social media, audience engagement, customer communication and digital content, combined with 2 years of hospitality experience.
Experienced in working with customers, online communities and international teams. Skilled in social media, short-form video editing and content creation, with a strong interest in video production, UGC, entertainment and travel content.
Confident and natural on camera, adaptable to new environments and comfortable working with people from different cultural backgrounds.
Open to international relocation, seasonal work, resorts, cruise ships, travel-related positions and remote opportunities.

CORE SKILLS
• Short-form Video Editing
• Content Creation
• UGC & On-Camera Content
• Social Media Management
• Video Production
• Audience Engagement
• Community Management
• Customer Service
• Hospitality
• Guest Relations
• People Management
• Content Strategy
• Video Storytelling
• CapCut
• Adaptability & International Communication
• Driving

PROFESSIONAL EXPERIENCE
Social Media & Content Specialist
Digital Marketing Agency | 2024–2026
• Managed social media activity across X (Twitter) and Reddit.
• Created, adapted and published digital content for different audiences and platforms.
• Monitored audience behaviour and engagement to improve content performance.
• Worked with online communities and responded to audience interactions.
• Supported traffic acquisition through social media channels.
• Coordinated tasks and communicated with other team members.
• Developed practical understanding of audience psychology, content distribution and social media growth.
• Worked in a fast-paced international digital environment.
Customer Support & Claims Specialist
Wizz Air | 2023–2024
• Handled customer claims related to cancelled and disrupted flights.
• Communicated with customers regarding compensation procedures and case resolution.
• Worked in a high-volume customer service environment.
• Dealt with difficult and time-sensitive situations professionally.
• Developed strong communication, problem-solving and customer management skills.
Team Leader — Employee Activity & Quality Control
IT Company | 2022–2023
• Led an international team of employees from different countries, including Nigeria and India.
• Coordinated daily work and monitored team performance.
• Reviewed short screen-recording clips of employees' work activity to assess work quality and adherence to processes.
• Identified performance issues, inconsistencies and workflow problems.
• Provided feedback and communicated expectations to team members.
• Helped maintain productivity and quality standards across the team.
• Worked with people from different cultural and professional backgrounds.
• Managed multiple employees and tasks simultaneously.
• Developed strong leadership, communication, analytical and problem-solving skills.

Logistics Broker
Logistics Company | 2021–2022
• Communicated with clients and logistics partners.
• Coordinated transportation-related tasks and information.
• Managed multiple communication channels and time-sensitive requests.
• Developed negotiation, organisation and communication skills.
Bartender & Waiter
Hospitality Industry | 2019–2021
• Provided professional service to guests in a fast-paced hospitality environment.
• Took orders, served food and beverages and handled guest requests.
• Worked as a bartender, preparing and serving drinks.
• Communicated directly with customers and ensured a positive guest experience.
• Handled multiple tasks simultaneously during busy service periods.
• Worked effectively as part of a team.
• Developed strong customer service, communication and interpersonal skills.
• Maintained professional standards while working under pressure.

ADDITIONAL EXPERIENCE & STRENGTHS
Video & Content
• Short-form video editing using CapCut.
• Comfortable creating content for social media.
• Interested in developing professional skills in video production and storytelling.
• Comfortable appearing on camera and speaking naturally in front of an audience.
• Currently developing a portfolio of short-form, UGC and social media content.
People & Communication
• Experience working with customers, guests, online communities and teams.
• Strong interpersonal and communication skills.
• Comfortable working in international and multicultural environments.
• Able to adapt quickly to new environments and responsibilities.
• Experienced in both hospitality and digital environments.

EDUCATION
Bachelor's Degree — International Economic Relations
State Biotechnological University - 2018 - 2022
Master's Degree — International Economic Relations
State Biotechnological University - 2022 - 2023
Master's Degree — Business Administration
State Biotechnological University - 2024 - 2025

PERSONAL ATTRIBUTES
• Creative
• Confident on camera
• Fast learner
• Adaptable
• People-oriented
• Responsible
• Comfortable with relocation and travel
• Comfortable working independently
• Strong interest in media, entertainment and travel

AVAILABILITY
Open to:
International relocation · Seasonal work · Cruise ships · Resorts · Travel industry · Content production · UGC · Video editing · Social media · Entertainment · Remote work
Available for full-time, contract and seasonal positions.