Sergii

CONTACT
Arnhem, 6814HG Netherlands SERGII MELNYCHUK
Mobile: [відкрити контакти](див. вище в блоці «контактна інформація»)

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WEBSITES PROFESSIONAL SUMMARY
Logistics and customer operations professional with experience coordinating
[відкрити контакти](див. вище в блоці «контактна інформація»)
orders between Logistics and Procurement teams to keep fulfillment on
elnychuk
schedule. Skilled at communicating under time pressure, resolving delivery
issues, and building lasting relationships with clients and partners in
multicultural environments. Background in account management and sales
EDUCATION adds strong negotiation and follow-through. Fluent in English, Ukrainian, and
July 2019 Russian.
Bachelor of Science: Economics
Brigham Young University, Provo, WORK HISTORY
Utah, USA March 2026 - Present
Warehouse Associate, AS Watson, Ede, Gelderland,
Netherlands

SKILLS Maintained efficient inventory organization, ensuring accurate stock
Client Relationship Management levels and timely order fulfillment.
Customer Retention
Operated material handling equipment safely to enhance workflow
Order Processing
and minimize operational delays.
Fraud/Risk Monitoring
Collaborated with team members to streamline processes, improving
Familiar with SAP
overall warehouse efficiency.
HubSpot, MS Office, MS Excel

February 2024 - April 2025
Inventory Coordinator, Amazon Kuiper Project (now
Amazon Leo), Redmond, Washington, USA
Collaborated with the procurement team to establish steady supply of
inventory.
Created and implemented tracking systems to monitor progress and
meet deadlines, reducing missed deadlines by 10%.
Prepared and maintained comprehensive production reports to
highlight production developments for management review.
Collaborated with cross-functional teams to align production plans
with company plans.

August 2022 - December 2023
Account Manager, Smart Hub, Remote, Ukraine
Provided technical, administrative and managerial support for
company partners.

Conducted regular demo and training sessions via Zoom, enhancing
client understanding and engagement.
Managed 16 business accounts utilizing the company's SaaS solution,
achieving a 20-30% profitability increase through platform
optimization.
Acquired new partners through targeted prospecting and outreach,
expanding client base by 15%.
Led business development efforts to qualify leads and support partner
base growth.

October 2019 - February 2022
Customer Support Officer, SupportYourApp, Kyiv, Ukraine
Provided primary customer support to internal and external customers
for a UK based FinTech startup.
Successfully handled challenging cases and coached the team on
effective resolution strategies.
Tracked and monitored financial operations across company clients.
Consulted clients on procedures and operations of a FinTech platform
offered by a partner.
Identified, flagged, and reported suspicious or fraudulent activity
related to customer accounts.

January 2018 - July 2019
IT Support Desk Analyst, Missionary Training Center (MTC)
, Provo, Utah, USA

Provided technical support for an organization with 1,500 computers
on site, troubleshooting and resolving hardware and software issues.
Conducted workplace compliance training to reduce liability risks.
Managed user accounts via Active Directory and resolved issues across
MS Office 365 and Microsoft Office environments.
Advanced through in-house Tier 1 and Tier 2 technical certifications,
qualifying to independently handle complex hardware and software
issues

February 2017 - January 2018
Language Software Specialist, Missionary Training Center
(MTC), Provo, Utah, USA
Led translation efforts for team of 5 interpreters, ensuring quality and
consistency across projects.
Supervised translation work of a team of 5 interpreters.
Provided insights and updates in team meetings to enhance project
timelines and design processes.