Olia

OLIA SYNYAKEVYCH
TECHNICAL SUPPORT SPECIALIST
Cross-functional product and user experience specialist whose work
spans consumer AI and DeepTech. Skilled at synthesizing complex
technical information and communicating it clearly to users, technical
teams, clinical partners and international audiences. Works directly with
users and engineers to turn feedback and complex problems into clear
requirements, practical solutions and useful guidance.

CONTACT
RELEVANT EXPERIENCE
e [відкрити контакти](див. вище в блоці «контактна інформація»)
t [відкрити контакти](див. вище в блоці «контактна інформація») REFACE · Customer Support Agent · 2020-2022
Consumer AI company · ~200-person team · 300M+ product downloads
• Managed and resolved customer support tickets in Intercom,
CORE SKILLS communicating directly with users and following issues through to
resolution.
• Customer communication
• Used Amplitude alongside customer conversations to investigate user
• Technical troubleshooting
issues and identify recurring patterns.
• Clear technical communication
• Created user-facing product guides and educational articles to help users
• User guidance & educational
solve common questions independently.
content
• Synthesized recurring feedback on usability, content and inclusivity and
• Customer feedback analysis
shared it with relevant internal teams.
• Support process improvement
• Cross-functional collaboration
SYLA · Co-founder & Operations Lead · 2024-2026
• AI-assisted research and writing DeepTech bionic prosthetic knee startup
• Coordinated user testing and issue resolution across engineering, clinical
and design teams.
TOOLS & WORKING
• Translated recurring user and clinician needs into clear product
METHODS
requirements for the R&D; team.
AI-assisted work: ChatGPT and • Explained complex product concepts to non-technical and international
Claude for research, analysis, audiences, including at Web Summit, CES and IT Arena.
content structuring and repeatable • Managed partner communication and followed operational issues through
workflows
across multiple stakeholders.
Currently developing: Practical
skills in workflow automation and ADAPT · Technical Co-founder · 2022-2024
AI-enabled support processes Lower-limb prosthetics startup · Physical product & digital workflow
• Worked directly with prosthetic users, clarifying their needs and translating
them into customized solutions.
EDUCATION • Built the digital design-to-production workflow and designed the logic and
BA Industrial Design
UI/UX of supporting internal software.
Uniwersytet SWPS, Poland • Collaborated with technical specialists to diagnose workflow problems and
2013-2017 improve the end-to-end user experience.

Product Management Bootcamp | FABLAB FABRICATOR · Product Designer · 2018-2020
2024 Rapid prototyping & digital fabrication lab
• Guided beginner users through technical tools and fabrication processes in
clear, practical language.
LANGUAGES
• Collaborated with engineers and designers to troubleshoot prototypes and
English: Professional working translate concepts into workable solutions.
proficiency
Polish: Proficient
Ukrainian: Native
Russian: Fluent