Нікіта

Nikita Satiukov
Telegram: @nsatiukov
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Kropyvnytskyi, Ukraine

Profile
Payment Operations Specialist with 1 year and 2 months of experience in payment operations, user withdrawals, communication with
payment providers, AML, KYC and Anti-Fraud procedures. Experienced in Jira, resolving payment-related issues and working efficiently
in a fast-paced environment. Strong communication, problem-solving, attention to detail and adaptability.

Work Experience
May 2025 – July 2026 PAYMENT OPERATIONS SPECIALIST
Truelabel
PAYMENT OFFICER
• Process user withdrawal requests accurately and efficiently.
• Communicate with payment providers regarding transactions and payment-related issues.
• Work with AML and KYC procedures according to internal requirements.
• Handle Anti-Fraud cases and investigate suspicious transactions.
• Use Jira to manage tasks, incidents and internal communication.
• Resolve payment-related issues and escalate complex cases when required.
• Work with high volumes of payment-related requests while maintaining attention to detail.
January 2025 – April 2025 BILLING SUPPORT AGENT
UNIWELL
• Worked with clients from Europe and America.
• Reviewed refund requests and determined client eligibility.
• Handled atypical cases and learned multiple workflows.
• Closed tickets within 1 minute on average.
March 2024 – July 2024 CUSTOMER SUPPORT MANAGER
PIN-UP
• Provided technical customer support and resolved client issues.
• Handled customer objections effectively.
• Managed a high volume of requests.
• Worked night shifts and maintained service quality under pressure.
2018 – 2019 CUSTOMER SUPPORT MANAGER
UIA (UKRAINE INTERNATIONAL AIRLINES)
• Worked on the inbound call line and assisted customers with flight-related issues.
• Managed a high volume of calls during flight cancellations and schedule disruptions.
• Provided customers with timely and accurate information.

Skills
Payment Operations User Withdrawals AML & KYC Anti-Fraud Jira Customer Support
Payment Providers/PSPs Problem Solving Communication Time Management Adaptability
Computer Literacy

Strengths
Attention to Detail | Process Improvement | Team Leadership | Analytical Thinking | Collaboration

Languages
English — B2 (Upper-Intermediate)
Ukrainian — Native
Russian — Native

Hobbies
Basketball
Volleyball
PC Gaming