Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/20290231/

Досвід роботи

Call center operator

з 11.2025 по 07.2026 (9 місяців)
Habour Point, Remote (Finance, banking, and insurance)

. Handled inbound and outbound customer calls regarding insurance products, policies, and inquiries.

. Guided customers through the purchasing process, explained coverage options, and addressed questions.

. Qualified leads, identified customer needs, and recommended suitable insurance solutions.

. Handled customer objections and concerns professionally to support successful conversions.

. Followed up with prospective customers and maintained accurate customer records in the CRM.

. Assisted customers with policy-related questions, updates, and general account support.

. Maintained a high level of customer service while working toward sales and performance targets.

Customer support representative

з 10.2023 по 11.2024 (1 рік 2 місяці)
Alorica, Remote (IT)

. Supported customers throughout the purchasing process, from product selection and inquiries to order completion and follow-up.

. Assisted customers throughout the purchasing process by understanding their needs, providing product information, and guiding them through order completion.

. Supported customers through every stage of the purchasing process, answered questions, addressed concerns, and ensured a smooth customer experience.

. Guided customers through the purchasing process, provided tailored recommendations, handled objections, and followed up to ensure successful purchases.

Customer support representative (chat & email)

з 03.2023 по 09.2023 (7 місяців)
Amazon, Remote (Retail)

. Handled 40–60+ customer inquiries daily via chat and email, maintaining 95%+ customer satisfaction (CSAT)

. Assisted customers with troubleshooting through clear, step-by-step guidance, improving issue resolution time by 25% and reducing repeated inquiries

. Processed orders, cancellations, refunds, and account updates with 99% accuracy

. Resolved 80%+ of issues on first contact (FCR) while meeting KPIs for response time and service quality

Support manager

з 01.2021 по 12.2022 (2 роки)
General Logistics, Remote (Transportation and logistics)

. Contacted prospective customers through phone calls, SMS, and email to identify their interest in vehicle shipping services.

. Communicated with customers to understand their shipping needs and provided accurate shipping quotes through Central Dispatch.

. Prepared and sent order confirmations for customers to review and sign.

. Followed up with customers throughout the initial booking process and ensured accurate information was recorded.

. Handled approximately 50 to 100 customer calls daily while maintaining professional and effective communication.

. Secured approximately 25 booked vehicle-shipping orders within one month.

. Worked closely with the Sales Manager and supported the transition of confirmed orders to the dispatch process.

Освіта

National Open University

BSc Public Administration, Other countries
Вища, з 2022 по 2026 (4 роки)

Додаткова освіта та сертифікати

Customer Relationship Management

3 months
Сертифікат

Знання і навички

• Communicability
• Adaptability
• Discipline
• Patience
• MS Excel
• Management of CRM
• Documentation management
• Organizedness
• Trello
• MS Office
• Notion
• Monday.com
• Zoho CRM
• Slack
• HubSpot

Знання мов

Англійська — вільно

Додаткова інформація

Personal Qualities: Reliable, organized, proactive, adaptable, and customer focused. Strong communication and problem-solving skills with the ability to work independently and manage multiple tasks efficiently.

Achievements: Consistently worked toward customer service and sales targets, handled high volumes of customer inquiries, and successfully supported customers throughout the purchasing process.

Work Preferences: Interested in remote customer service, sales, customer support, and administrative roles. Comfortable working independently, collaborating with international teams, and adapting to flexible schedules.

Interests: Personal development, learning new technologies, customer experience, and exploring new business and digital tools.