Sofiia

SOFIIA LEHOIDA
MARKETING & SALES SPECIALIST

PROFILE
International Economic Relations and Commercial Diplomacy student with
hands-on experience in B2B lead generation, sales, customer care, and
marketing. Proactive and adaptable, with a strong interest in digital
CONTACT marketing, market research, and performance-oriented marketing.
Comfortable working in dynamic, multicultural environments and
[відкрити контакти](див. вище в блоці «контактна інформація») communicating with clients and business partners.

[відкрити контакти](див. вище в блоці «контактна інформація»)
WORK EXPERIENCE
Lviv, Ukraine
JOHNSON CONTROLS INTERNATIONAL 10/2025 - 04/2026
CUSTOMER CARE SUPPORT MANAGER
SKILLS
Managed customer inquiries and provided timely issue resolution.
Coordinated service requests and maintained customer records in
Digital Marketing
Salesforce and JDE.
Marketing & Market Research Communicated with international customers and internal teams to
ensure smooth service delivery.
Content & Social Media
Marketing ECOSTATUS 05/2025 - 06/2025
INTERN (SALES MANAGER)
B2B Sales & Lead Generation Supported sales and marketing activities and client communication.
Marketing Analytics Assisted with lead generation, market research, and follow-ups.
Prepared marketing materials and maintained customer information
Customer Relationship
in CRM.
Management (CRM) REMOTE HELPERS 02/2025 - 05/2025
LEAD GENERATOR
Cross-cultural
Generated and qualified B2B leads through online research and
Communication outreach.
Managed and updated lead data using CRM systems.
Project & Event Coordination
Communicated with B2B prospects and supported the sales pipeline.
Salesforce
FUCHS LUBRICANTS LTD. 01/2025 - 02/2025
Microsoft Office (Excel,
INTERN (FINANCE&HR)
Word, PowerPoint) Assisted with financial and administrative tasks.
Supported HR processes and maintained employee documentation.
Prepared and organized internal reports and data.

LANGUAGES
Ukrainian (Native) EDUCATION
English (C1)
Spanish (A2)
Master of International Economic Relations 2026-2027
Lviv National University of Ivan Franko
Bachelor of International Business 2022-2026
Lviv National University of Ivan Franko