Valeria

VALERIA HURSKA
CONTACT INFORMATION
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ChernivtsI, Ukkaine

ABOUT ME
Background in direct communication, problem-solving and multitasking. Experienced in daily interaction
with different kind of people, providing clear information, managing documentation, and quickly adapting
to new things and systems. Eager to grow within the Customer Support field and develop expertise in RM
and ticketing platforms

EXPERIENCE
School Group Supervisor
Educational Institution, Chernivtsi
September 2025 - May 2026
Maintained daily communication with parents, providing accurate answers to inquiries and resolving Manied
and corinated heativites or ulie chind an individual aproach to each participant.
Maintained detailed documentation, activity logs and scheduling using Microsoft Word and Exce Acted as a
main contact for parents, building trust through consistent and professiona communication.

SKILLS

TECH SKILLS SOFT SKILLS
Microsoft Word & Excel - confident user Strong written and verbal communication
Google Workspace (Docs, Sheets, Drive) Hight stress tolerance with emotional stability
English - B1+ (written and spoken) Attentiveness to detail
CRM, ticketing systems - ready to learn Empathy, client-oriented mindse
Documentation & reporting Fast learner that adapts quickly to new tools
Remote communication tools (Slack) Organized & responsible
Multitasking under pressure
Friendly and professional in all interactions

EDUCATION
Junior Bachelor, Primary Education
Chernitsi Pedagogical Professional College
2022 - 2026

ADDITIONAL
Open to learning different platforms like - Zendesk, Trello, Notion, Jira, Intercom and other platforms.
Currently improving English for professional use.