Uyi

UYI OLADIPO OKUNDAYE
Support Operations & Customer Success | Clinical & Healthcare Exposure | Data Quality & Documentation
[відкрити контакти](див. вище в блоці «контактна інформація») • 91 181 9399 • Porto, Portugal

PROFESSIONAL SUMMARY
Support operations professional with 2+ years of experience delivering live chat and customer support in fast-paced, high-
volume environments, combined with a formal clinical internship in a hospital setting and ongoing medical education.
Experienced synthesizing customer/patient feedback, maintaining data quality across CRM and documentation systems, and
communicating clearly with diverse audiences under pressure. Brings a rare combination of frontline support operations,
structured clinical exposure (patient intake, documentation, and care coordination), and English-language instruction, with
strong written communication and the ability to explain complex information clearly and accurately.

CORE SKILLS & AREAS
Support Operations & Customer Success: Live chat & written customer support, CRM & ticketing platforms, customer
feedback synthesis, conflict resolution & de-escalation, account/data quality operations, internal knowledge bases
Clinical & Healthcare Exposure: Patient intake, vitals & history-taking (supervised), assisting ward rounds & consultations,
patient documentation & records management, basic procedures under direct physician supervision, healthcare operations
& workflow support
Documentation & Communication: Clear, structured written communication, curriculum & lesson-plan design, active
listening & needs assessment, explaining complex information clearly
Tools & Systems: CRM & ticketing platforms, live chat support tools, Microsoft Office / Google Workspace, internal
knowledge bases
Work Style: Multitasking in high-volume environments, time management & prioritization, team collaboration, working
under pressure

PROFESSIONAL EXPERIENCE

Customer Service Representative Fidel Partners – Remote | Aug 2024 – Feb 2026
• Provided live chat customer support within the online casino industry, resolving account, payment, bonus, and
technical issues while maintaining accuracy and professionalism across simultaneous customer conversations.
• Used CRM systems, ticketing platforms, and internal knowledge bases daily to triage issues, maintain data quality, and
resolve customer concerns efficiently.
• Worked in a fast-paced, performance-driven environment, consistently meeting quality and response-time targets
while gathering and acting on recurring customer feedback themes.

Junior Clinical Assistant (Formal Hospital Internship) Hospital, Sango Ota – Ogun State, Nigeria | 2021 – 2022
• Assisted a supervising physician with patient intake, vitals, and history-taking under direct supervision as part of a
formal clinical internship/attachment.
• Assisted with ward rounds and observed patient consultations, supporting continuity of care and communication
between physician and patients.
• Maintained accurate patient documentation and records, ensuring completeness and legibility for physician review.
• Performed basic procedures (e.g., wound care/dressing) under direct physician supervision.
• Gained hands-on exposure to hospital operations, clinical workflows, and patient communication in a real-world
healthcare setting.

Customer Service Representative Simply Contact – Dnipro, Ukraine | Feb 2022
• Delivered customer support via inbound/outbound calls and chat; completed onboarding and training in contact center
workflows and customer handling procedures.
• Role concluded early due to external circumstances related to regional conflict.

English Tutor English House – Dnipro, Ukraine | Jan 2021 – Dec 2022
• Tutored students to improve spoken/written communication and academic performance, designing lesson plans
tailored to individual learning needs.
• Developed active listening, clear explanation, and problem-solving skills directly transferable to support and
documentation roles.

English Teacher Language Laboratory – Dnipro, Ukraine | Sep 2020 – Jul 2021
• Taught English at Basic, Intermediate, and Advanced levels to students aged 6–17, both online and in classroom
settings, designing curricula adapted to different proficiency levels.
• Applied discussion-based, interactive teaching methods; regularly evaluated and adapted lesson plans to meet
individual student needs.

EDUCATION
Medicine (in progress), expected July 2027
Abel Salazar Biomedical Sciences Institute (ICBAS), University of Porto – Porto, Portugal

LANGUAGES
English: Native or Bilingual • Portuguese: Limited Working • Russian: Elementary